Cindy Smathers
Katy,TX
Summary
Motivated and driven successful 2-time President's Circle winner with 17 years of experience in pharmaceutical and medical device sales. Skillful at meeting and exceeding goals to help increase revenue and help maximize success. Effective at targeting new accounts while maintaining positive relationships with existing ones. Adept at leveraging business acumen to develop solutions and approaches that achieve positive results. Strong collaborator, comfortable working with various teammates with approachable personality. Proven consistent sales success.
Overview
23
23
years of professional experience
Work History
Senior Account Manager
Cord Blood Registry, a division of Cooper Surgical, Inc.
Houston, TX
03.2015 - 10.2023
- Educated physicians, staff, hospitals and consumers on research, applications, and advancements in transplant and regenerative medicine with newborn stem cells.
- Promoted cord blood and cord tissue preservation by conducting in-person and virtual educational presentation for consumers and HCP's
- Employed expertise in territory development and management and competitive analysis.
- Provided extensive stem cell knowledge to cultivate existing customer relationships and developed rapport with new ones.
- Created customized reports for clients outlining performance metrics such as ROI and sales volume growth.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Specialty Account Representative
Cord Blood Registry/AMAG Pharmaceuticals
03.2015 - 09.2018
- Responsible for targeting obstetrical caregivers and account management regarding the use of an FDA approved Progesterone injection (Makena) in high risk patients
- Served as primary contact and support for offices and hospitals regarding specialty pharmacy and buy and bill process for Makena
- Educate physicians, childbirth educators, staff and hospitals on cord blood stem cell information, storage and collection process
- Facilitating and conducting educational programs for expecting patients and HCP's
- Developed and maintained solid client relationships by regularly following up on clients.
Senior Sales Consultant
Bayer Healthcare Pharmaceuticals
Houston, TX
03.2006 - 11.2014
- Identified and explained the major features and benefits for multiple pharmaceutical products as well as medical devices
- Maintained positive relationships with customers and team members while increasing sales in a competitive market
- Trained providers in medical device implantation for in-office procedural and hospital surgical room setting with confidence and expertise
- Discovered and addressed account needs with compelling solutions
- Educated and assisted with buy and bill/specialty pharmacy of medical devices.
Applications Specialist
Icad, Inc.
03.2004 - 03.2005
- Trained radiologists and staff on diagnostic software employed in imaging department
- Installation of new software and equipment
- Resolved customer inquiries regarding application functionality and compatibility issues.
Supervisor, Mammography Outpatient Department
St. Joseph Hospital
01.2001 - 01.2004
- Managed 15 employees in an outpatient Mammography setting
- Was promoted from technologist postition to supervisor after 2 years
- Oversaw day to day operations, quality control and assurance and employee and patient relations.
Education
Bachelor of Science in Management -
University of Phoenix
12-2003
Associate of Radiologic Technology -
Lamar University
08-1993
Skills
- Medical device, pharmaceutical and specialty sales
- Biologic and injectable experience
- Buy and Bill/Specialty pharmacy experience
- Product launch experience
- Skilled at competitive analysis
- Successful Business Strategies
- Implementation of total office call
- Territory Management, analysis and strategic planning
Accomplishments
- 2 time President's Circle winner
- Leadership awards
- Team trainer
- Promotion to Senior sales position with two companies
- Field advisory board member
Timeline
Senior Account Manager
Cord Blood Registry, a division of Cooper Surgical, Inc.
03.2015 - 10.2023
Specialty Account Representative
Cord Blood Registry/AMAG Pharmaceuticals
03.2015 - 09.2018
Senior Sales Consultant
Bayer Healthcare Pharmaceuticals
03.2006 - 11.2014
Applications Specialist
Icad, Inc.
03.2004 - 03.2005
Supervisor, Mammography Outpatient Department
St. Joseph Hospital
01.2001 - 01.2004
Bachelor of Science in Management -
University of Phoenix
Associate of Radiologic Technology -
Lamar University
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