Katiana Noel
Orlando,US
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders, and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Overview
5
5
years of professional experience
Work History
Team Member
Magic Memories Icon Park
Orlando, FL, FL
01.2024 - Current
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Front Desk Agent
Marriot Hotel
Orlando, FL
09.2022 - 12.2023
- Addressed customer needs in a timely manner.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Publix
Orlando, FL
08.2019 - 03.2021
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Evans High School
Orlando, FL01.2022
Skills
- Customer Service
- Call Center Operations
- Sales expertise
- Product Knowledge
- Decision-making capabilities
- Positive Attitude
- Money Handling
Timeline
Team Member
Magic Memories Icon Park
01.2024 - Current
Front Desk Agent
Marriot Hotel
09.2022 - 12.2023
Customer Service Representative
Publix
08.2019 - 03.2021
High School Diploma -
Evans High School