Front Desk Receptionist
Country Inns & Suites
Indianapolis, IN
01.2026 - 02.2026
- Greeted guests warmly, ensuring a positive first impression of hotel services.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Resolved guest inquiries and complaints promptly, fostering a welcoming environment.
- Maintained accurate reservation systems, ensuring seamless booking experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Processed payments accurately, adhering to financial procedures for cash handling.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.