Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Walters

Abilene

Summary

Dynamic Patient Access Representative with proven expertise at Hendrick Clinic in enhancing patient experiences through effective communication and meticulous insurance verification. Skilled in HIPAA compliance and payment processing, I excel in problem-solving and attention to detail, ensuring seamless patient scheduling and documentation management. Committed to delivering exceptional service in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

Hendrick Clinic
Abilene
10.2022 - Current
  • Managed patient scheduling and coordinated appointments with healthcare providers.
  • Assisted patients in completing necessary forms and documentation efficiently.
  • Handled patient inquiries and resolved issues to ensure a positive experience.
  • Maintained accurate patient records in electronic health systems for compliance.
  • Educated patients about clinic services and available resources effectively.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Verified insurance coverage for services provided by the facility.

Education

High School Diploma -

Cooper High School
Abilene, Texas
05-1980

Skills

  • Patient scheduling
  • HIPAA compliance
  • Insurance verification
  • Payment processing
  • Customer relationship management
  • Effective communication
  • Time management
  • Problem solving
  • Attention to detail
  • Patient registration
  • Phone and email etiquette
  • Verbal and written communication

Timeline

Patient Access Representative

Hendrick Clinic
10.2022 - Current

High School Diploma -

Cooper High School

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