Cindy Whelan
Social Worker
Lake Elmo,MN
Summary
Licensed Social Worker (LSW) with a robust background in care coordination, case management, patient advocacy, and healthcare planning. Proven expertise in resource management and a strong ability to foster effective team collaboration, consistently achieving measurable results. Adaptable to evolving healthcare needs, leveraging exceptional communication and organizational skills to ensure seamless continuity of care. Committed to delivering high-quality care outcomes while enhancing patient experiences through innovative problem-solving and dedicated support.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Care Coordinator
Ucare
04.2022 - Current
- As an SNBC Care Coordinator at Ucare, I complete Health Risk Assessments (HRA) and Support Plans with members and based on identified needs in the HRA, I locate resources and provide referrals for any needed services and supports. I assist with navigating the health care system and I communicate with members' interdisciplinary teams such as Case Managers & Primary Care Physicians to collaborate on how to best support members’ needs. I encourage members to complete their annual wellness visits and help close gaps in care. I collaborate with members during transitions to higher levels of care.
Care Coordinator
Guild
Saint Paul, MN
01.2017 - 04.2022
- I worked with members on the SNBC programs of Medica and Ucare. I assisted members with any physical and mental health needs they had and collaborated with their interdisciplinary teams to provide members with optimal services. I completed Health Assessments and Support Plans with members and offered resources and referrals based on their needs identified in the HRA.
ACT Team Case Manager & Targeted Case Manager
Guild Incorporated
Saint Paul, MN
02.1998 - 01.2017
- I attended court hearings for those on commitments, Social Security reviews, attended primary care, psychiatry, and dental appointments with clients. I coached on medication management and adherence and worked alongside a psychiatrist on the team. I ran a Wellness Group for members with chemical health issues and assisted them with tools to use to stay sober.
Education
Bachelor of Science Degree - Social Work
Bemidji State University
Skills
- Cross-functional collaboration
- Timely documentation
- Goal setting
- Performance tracking
- Problem-solving
- Multitasking and organization
- Active listening
Certification
Certified Psychiatric Rehabilitation Practitioner (CPRP) License # 154365
Licensed Social Worker License # 11399
ABOUT ME
I am passionate about working with people with disabilities and assisting with their health care needs, and giving them the resources they need to stay healthy and happy!
Timeline
Care Coordinator
Ucare
04.2022 - Current
Care Coordinator
Guild
01.2017 - 04.2022
ACT Team Case Manager & Targeted Case Manager
Guild Incorporated
02.1998 - 01.2017
Bachelor of Science Degree - Social Work
Bemidji State University