Cindy Beth Anderson
Geneseo,IL
Summary
Self-motivated individual with a strong background in customer service, leadership, and effective communication. Demonstrates ability to thrive in both independent and team settings, consistently achieving quality outcomes. Focused on data-driven multitasking and the creation of efficient processes. Passionate mentor dedicated to supporting staff and student development.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Manager
Kuster Research and Consulting
Atkinson, USA
03.2024 - Current
- Manage daily office operations to ensure efficiency and productivity.
- Direct team members, align schedules, and allocate tasks.
- Resolved personnel conflicts and conducted performance evaluations to enhance team dynamics.
Executed interviews and orientations for new hires to facilitate effective onboarding. Evaluating and authorizing team member timecards for payroll processing. - Manage travel logistics for director
- Managed inventory operations and ordered supplies and equipment.
- Serve as central point of contact for company by fielding phone calls, responding to email correspondence, and processing mail.
- Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
- Examine and address issues related to physical facilities, equipment malfunctions, and connectivity.
- Collaborate with contracted IT services to develop and test new features on the company website.
Laboratory Manager, Genesis Medical Center
LabCorp
Silvis, USA
02.2020 - 08.2022
- Coordinates laboratory operations under the direction of the Director of Laboratory Services.
- Directed day-to-day operations of human, fiscal, and material resources within department encompassing staff performance reviews, timecard analysis, and ordering of operational supplies and inventory
- Oversaw Laboratory Quality Assurance and Safety Programs while ensuring compliance with regulatory and accreditation standards to enhance quality laboratory operations.
- Cultivating interpersonal relationships among laboratory staff, hospital leadership, and outreach clients and patients
Chemistry Lead
Illinois Valley Community Hospital
Peru, USA
11.2019 - 01.2020
- Completed day-to-day duties accurately and efficiently. Experience included general chemistry, blood bank, hematology, coagulation, and urinalysis.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Emergency Communication Dispatcher
QComm911
Milan, USA
06.2019 - 08.2019
- Responded to routine and emergency calls from serviced community
- Employed computer systems to compile extensive information on callers and situations prior to dispatching responders.
- Facilitated dispatch of routine and emergency services including police, ambulances, fire trucks, animal control, tow trucks, or additional vehicles based on requests from citizens or law enforcement agencies.
Infectious Disease Lab Coordinator
Metropolitan Medical Lab, P.L.C.
Moline, USA
09.2005 - 03.2019
- Technical expert and supervisor of the Infectious Disease Laboratory.
- Responsible for staff and client training, departmental operations, staff management and scheduling, safety and biosafety protocols, quality management processes, strategic planning and execution, communicable disease reporting, inspection readiness, and development of procedures and preparedness plans.
- Managed the Infectious Disease Procedure Manual and the Laboratory Quality Control Manual.
- Conducted comprehensive risk analysis, crafted cost-benefit proposals, compiled statistics and research, developed new tests, collaborated with diverse individuals and groups, and participated in committees internally and with clients.
- Technical experience with bacteriology, mycology, mycobacteriology, virology, serology, immunology, parasitology, mass spectrometry, PCR, real-time PCR, DNA probes, FT-IR, western blot, and genetic testing.
- Designed and launched company-wide Individual Quality Control Plan (IQCP) Program.
- Formulated company Ebola Preparedness Plan
- Designed comprehensive training program for new microbiologists.
- Managed epidemiology software.
- Implemented numerous instruments and tests.
- Consistently acknowledged by accrediting agency for enhancements in quality.
Medical Technologist, Infectious Disease Laboratory
Metropolitan Medical Lab, P.L.C.
Moline, USA
08.1999 - 08.2005
- Examined human clinical and veterinary specimens
- Expertise in bacteriology, mycology, mycobacteria, virology, serology, immunology, parasitology, polymerase chain reaction (PCR), infrared spectroscopy (FT-IR), western blot, genetic testing, and DNA probes.
- Developed extensive microbiology and molecular biology departmental policies and procedures.
- Researched, evaluated, implemented, and administered training for new test methods and instrumentation.
- Developed, authored, and co-presented the 2003 Gram Stain Workshop.
- Authored Molecular Biology Quality Assurance Manual.
Medical Technologist, Core General and Vet Laboratory
Metropolitan Medical Lab, P.L.C.
Moline, USA
01.1997 - 07.1999
- Evaluated human clinical and veterinary specimens
- Demonstrated technical expertise in general chemistry, hematology, coagulation, atomic absorption, body fluid analysis, urinalysis, and semen analysis.
- Evaluated, validated, and administered training for new test methods and instrumentation.
- Developed comprehensive departmental policies and procedures
- Collaborated on revision of Quality Control Policy and Procedure for the organization.
Participated actively as member of Quality Control Task Force, driving quality improvements. - Coordinated training and evaluation for integration of new employees with science-related degrees by scheduling mentorship activities
Medical Technologist, General Laboratory
Metropolitan Medical Lab, P.L.C.
Moline, USA
12.1995 - 12.1996
- Demonstrated technological expertise in general chemistry, hematology, coagulation, urinalysis, and immunohematology.
- Oversaw maintenance and quality control for diverse hospital department point of care instrumentation.
- Operated and maintained laboratory equipment for accurate test results.
- Ensured compliance with safety standards and quality control measures.
Medical Technologist, Microbiology Laboratory
Swedish American Hospital
Rockford, USA
06.1993 - 12.1995
- Demonstrated expertise in bacteriology, mycology, mycobacteria, parasitology, and serology.
- Performed duties as department safety officer
- Oversaw management of departmental supplies and materials.
- Guided medical technology students through hands-on experience and delivered university presentations on medical microbiology and clinical immunology
Medical Technologist, General Laboratory
Swedish American Hospital
Rockford, USA
06.1992 - 05.1993
- Expertise encompasses chemistry, hematology, urinalysis, coagulation, and immunohematology
- Operated and maintained laboratory equipment for accurate test results.
- Ensured compliance with safety standards and quality control measures.
Education
Bachelor of Science - Medical Technology, Human Biology
ILLINOIS STATE UNIVERSITY
Normal, Illinois05-1992
Certificate of Successful Completion of Course - Medical Technology
SWEDISH AMERICAN SCHOOL OF MEDICAL TECHNOLOGY
Rockford, Illinois05-1992
Skills
- Inventory management
- Payroll processing
- Effective communication
- Time management
- Strategic planning
- Team leadership
- Facility management
- Document management
- Scheduling coordination
- Workforce management
- Operations management
- Travel coordination
- Technical support
- Clerical support
- Quality assurance
- Customer relationship management
- Process improvement
- Team building
- Problem solving
- Staff development
- Analytical thinking
- Project management
- Regulatory compliance
- Budget preparation
- Subject matter research
- Performance improvements
- Risk management
- Data analysis
Certification
- Board Certified Specialist in Microbiology, American Society of Clinical Pathology, SM (ASCP)
- Board Certified Medical Laboratory Scientist, American Society of Clinical Pathology, MLS (ASCP)
Timeline
Office Manager
Kuster Research and Consulting
03.2024 - Current
Laboratory Manager, Genesis Medical Center
LabCorp
02.2020 - 08.2022
Chemistry Lead
Illinois Valley Community Hospital
11.2019 - 01.2020
Emergency Communication Dispatcher
QComm911
06.2019 - 08.2019
Infectious Disease Lab Coordinator
Metropolitan Medical Lab, P.L.C.
09.2005 - 03.2019
Medical Technologist, Infectious Disease Laboratory
Metropolitan Medical Lab, P.L.C.
08.1999 - 08.2005
Medical Technologist, Core General and Vet Laboratory
Metropolitan Medical Lab, P.L.C.
01.1997 - 07.1999
Medical Technologist, General Laboratory
Metropolitan Medical Lab, P.L.C.
12.1995 - 12.1996
Medical Technologist, Microbiology Laboratory
Swedish American Hospital
06.1993 - 12.1995
Medical Technologist, General Laboratory
Swedish American Hospital
06.1992 - 05.1993
Bachelor of Science - Medical Technology, Human Biology
ILLINOIS STATE UNIVERSITY
Certificate of Successful Completion of Course - Medical Technology
SWEDISH AMERICAN SCHOOL OF MEDICAL TECHNOLOGY
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