Cineen Odeh
Brunswick
Summary
Motivated and dependable professional with a strong background in fast-paced customer service environments. Skilled in teamwork, communication, conflict resolution, and time management, with a proven ability to stay organized under pressure. Known for a positive attitude, a strong work ethic, and a willingness to learn new skills. Eager to contribute to a hospital team by providing reliable support, compassion, and dedication to quality service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin Dounts
Brunswick
11.2024 - 11.2025
- Supervised daily operations to ensure efficient workflows and timely service delivery.
- Trained new team members on established procedures and customer service standards.
- Resolved customer complaints swiftly, enhancing customer satisfaction and loyalty.
- Verify cash drawers' accuracy during closing shifts to prevent discrepancies.
- Implemented operational changes to boost efficiency during peak periods.
- Assisted customers with orders and addressed inquiries professionally.
- Maintained an organized work environment by delegating tasks effectively among staff.
Education
Associate of Science -
Cuyahoga Community College
Cleveland, OH05-2026
High School Diploma -
Ohio Connections Academy
130 E. Wilson Bridge Rd, Worthington, Ohio06-2025
Skills
- Strong teamwork and collaboration
- Clear and professional communication
- Conflict resolution and problem-solving
- Time management and prioritization
- Adaptability in fast-paced environments
- Attention to detail and accuracy
- Multitasking and organizational skills
- Dependable and hardworking
- Positive and supportive attitude
- Customer service excellence
- Quick learner with a strong work ethic
- Eager to learn new skills
Affiliations
- Regular fitness training – demonstrates discipline, commitment, and focus on personal wellness.
Languages
English
Professional
Arabic
Limited
Accomplishments
- Cum Laude Honors (High School Graduation)
- OhioMeansJobs Readiness Seal
Certification
- Certificate of Completion – Dual Enrollment Program
- CPR Certified – American Heart Association (Valid through 2027)
References
References available upon request.
Timeline
Shift Leader
Dunkin Dounts
11.2024 - 11.2025
Associate of Science -
Cuyahoga Community College
High School Diploma -
Ohio Connections Academy
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