Cinnamon Buckhalter
Restaurant Manager
Dallas,TX
Summary
Efficient Restaurant Front of House Manager with 5 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.
Overview
4
4
years of professional experience
Work History
FOH Manager
Pangea
Garland, TX
02.2022 - 12.2023
- Great Customers; Attend to providing excellent customer service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Supervising the serving staff to ensure that they provide high-quality service to customers.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
Lead Server
Kitchen + Kocktails
Dallas, TX
04.2020 - 03.2022
- Managed staff of 10 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
Server
Chili's Restaurant
Irving, TX
05.2020 - 07.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Education
Bachelor of Arts - Theatre Arts
Prairie View A & M University
Prairie View, TX05.2013
Skills
- Training and Coaching
- Service Prioritization
- Restaurant Operations
- POS System Operations
- Assignment Delegation
Timeline
FOH Manager
Pangea
02.2022 - 12.2023
Server
Chili's Restaurant
05.2020 - 07.2021
Lead Server
Kitchen + Kocktails
04.2020 - 03.2022
Bachelor of Arts - Theatre Arts
Prairie View A & M University
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