Cinqhia Williams
Jacksonville,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and loyalty, particularly during tenure at Whataburger. Excelled in cash handling and conflict resolution, demonstrating exceptional patience and empathy. Achieved consistent recognition for surpassing performance metrics, showcasing a commitment to excellence and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Cashier
Whataburger
Jacksonville, FL
01.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Chat Specialist
Sephora/Inktel
Jacksonville, FL
11.2020 - 11.2022
- Exceeded performance metrics consistently by maintaining a high level of productivity and quality assurance in chat interactions.
- Retained dissatisfied customers by offering tailored solutions based on their individual needs during the chats.
- Contributed to company''s positive reputation, delivering exceptional customer service via chat channels.
- Managed escalated cases effectively, collaborating with relevant departments for prompt resolutions.
- Delivered concise product demonstrations via screen sharing capabilities when necessary for enhanced user experience.
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
- Maintained organized records of chat interactions, ensuring proper documentation for future reference or follow-up actions.
- Identified trends in customer issues, providing feedback to management for process improvements or product enhancements.
- Built rapport with customers, demonstrating empathy and understanding during chat conversations for better resolution outcomes.
- Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support.
- Reduced response wait time with quick problem identification and accurate solutions.
- Ensured compliance with data privacy regulations while collecting necessary customer information during chat interactions.
Customer Service Representative
Omni Interactions(Contractor)
Jacksonville, FL
08.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cashier
Mcdonalds
Jacksonville, FL
01.2015 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Highschool Diploma -
Englewood High School
Jacksonville, FL06.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- POS Systems
- Refund handling
- Guest inquiries
- ID Verification
- Inventory Management
- Decision Making Aptitude
- Daily Reporting
Timeline
Chat Specialist
Sephora/Inktel
11.2020 - 11.2022
Customer Service Representative
Omni Interactions(Contractor)
08.2018 - 08.2019
Cashier
Whataburger
01.2018 - Current
Cashier
Mcdonalds
01.2015 - 01.2018
Highschool Diploma -
Englewood High School