Hi, I’m
Cinthia Garcia
Chicago,IL
Summary
Adept at cake decoration and excelling in customer service, I significantly improved bakery sales at Marianos through innovative designs and meticulous quality control. My leadership as Bakery Manager at Dominicks Grocery enhanced team performance and customer satisfaction, while my strategic initiatives at Sally Beauty Supply boosted sales revenue, showcasing my strong communication skills and precise hand-eye coordination.
Overview
23
years of professional experience
Work History
Marianos
Cake Decorator
03.2014 - Current
Job overview
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Oversaw material inventory and ensured timely replenishments.
Dominicks Grocery
Bakery Manager
07.2008 - 02.2013
Job overview
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Monitored inventory levels and identified opportunities for cost savings.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
Sally Beauty Supply
Sales Manager
04.2002 - 02.2007
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
Mather HighschoolChicago, IL
High School Diploma
05.2004
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Food safety compliance
- Stock rotation
- Food production
- Wedding cake design
- Quality control
- Product inspection
- Quality control analysis
- Hospitality and accommodation
- Customer service
- Inventory maintenance
Timeline
Cake Decorator
Marianos
03.2014 - Current
Bakery Manager
Dominicks Grocery
07.2008 - 02.2013
Sales Manager
Sally Beauty Supply
04.2002 - 02.2007
Mather Highschool
High School Diploma
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