Cinthia Ranck
West Palm Beach,FL
Summary
Detail-oriented professional with a strong background in food service and shift management. Known for fostering positive guest interactions and efficiently processing payments to enhance overall customer satisfaction.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1983
1983
years of post-secondary education
1
1
Certification
Work History
Server
The Trails Golf Club
West Palm Beach, FL
10.2025 - Current
- Managed food and beverage orders efficiently for club members and guests.
- Set up dining areas, ensuring cleanliness and proper arrangement of tables.
- Assisted with menu explanations, enhancing guest dining experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments accurately using point-of-sale systems during busy service times.
- Maintained knowledge of daily specials to inform and engage customers effectively.
- Responded promptly to guest inquiries and requests, fostering a welcoming atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Owner/Operator
Orchids of Siam
West Palm Beach, Florida
01.2017 - 03.2022
- Oversaw staff scheduling to ensure adequate coverage
- Managed daily operations to ensure smooth business functions.
- Oversaw staff scheduling and trained new employees effectively.
- Developed marketing strategies to attract and retain customers.
- Maintained inventory levels and ordered supplies as needed.
- Created engaging customer experiences through personalized service.
- Maintained relationships with existing clients by providing superior customer service.
- Created specialty cocktails that enhanced the drink menu offerings.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
Owner/Operator
Mike and Mikes
West Palm Beach, FL
04.2015 - 04.2017
- Maintained inventory of supplies and equipment for smooth operations.
- Trained new employees on customer service and operational procedures.
- Established relationships with vendors to secure quality products and services.
- Ensured compliance with health and safety regulations throughout the restaurant
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Owner/Operator
The Playground Lounge
Lake Worth, Florida
02.2016 - 03.2017
- Oversaw staff scheduling to ensure adequate coverage for events.
- Coordinated member events and tournaments to enhance member engagement.
- Ensured compliance with health and safety regulations throughout the lounge
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Prepared diverse menu items following established recipes and food safety guidelines.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
Education
Passaic County Tech
Passaic, NJSkills
- Order management
- Food safety
- Payment processing
- Customer engagement
- Guest seating
- Positive guest interactions
- Buffet setup and takedown
- Liquor, wine, and food service
- Shift management
Certification
- SafeStaff ServSafe
Timeline
Server
The Trails Golf Club
10.2025 - Current
Owner/Operator
Orchids of Siam
01.2017 - 03.2022
Owner/Operator
The Playground Lounge
02.2016 - 03.2017
Owner/Operator
Mike and Mikes
04.2015 - 04.2017
Passaic County Tech