Summary
Overview
Work History
Education
Skills
Timeline
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Cinthia Rodriguez

Indio,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server

Casino Morongo Resort and Spa
05.2023 - 07.2025


  • Supported team members during busy shifts, ensuring smooth operations and timely service delivery.
  • Collaborated with kitchen staff to guarantee accurate order fulfillment and special requests.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Delivered exceptional customer service in high-pressure environment, enhancing guest satisfaction and loyalty.
  • Coordinated food and beverage orders efficiently for multiple tables during peak hours, ensuring timely delivery.

SERVER

JW Marriott Desert Springs Resort & Spa
04.2020 - 02.2023
  • Managed dining area to ensure exceptional guest experiences and satisfaction.
  • Collaborated with kitchen staff to streamline service during peak hours.
  • Trained new employees on menu offerings and service procedures.
  • Maintained cleanliness and organization of dining space to meet health standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

FOOD & BEVERAGE COORDINATOR

The Ritz Carlton Resort
10.2016 - 02.2020
  • Coordinated food and beverage operations to enhance guest satisfaction and streamline service delivery.
  • Collaborated with culinary team to create seasonal menus aligned with guest preferences and local trends.
  • Oversaw event planning logistics, coordinating with multiple departments to ensure seamless execution.
  • Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
  • Set and oversaw weekly and special event menu plans.

Education

High School Diploma -

Esperanza High School
Hemet, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling

Timeline

Server

Casino Morongo Resort and Spa
05.2023 - 07.2025

SERVER

JW Marriott Desert Springs Resort & Spa
04.2020 - 02.2023

FOOD & BEVERAGE COORDINATOR

The Ritz Carlton Resort
10.2016 - 02.2020

High School Diploma -

Esperanza High School

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