Cinthya Zuniga

Team Leadership:

Leading and motivating the team during their shift.

Providing feedback and coaching to team members.

Delegating tasks and ensuring smooth workflow.

Addressing any issues or conflicts among staff.

-Customer Service:

Delivering exceptional customer experiences.

Handling customer inquiries and complaints effectively.

Ensuring a positive and welcoming atmosphere for guests.

-Operations Management:

Monitoring food quality and freshness.

Maintaining cleanliness and sanitation standards.

Following all operational guidelines and procedures.

Managing inventory levels.

-Training and Development:

Assisting with onboarding new team members.

Providing ongoing training on food preparation, customer service, and company policies.

-Compliance:

Adhering to all food safety regulations.

Ensuring compliance with labor laws and company policies.

-Flexibility:

Availability to work a variety of shifts including opening, closing, and weekends.

Ability to adapt to changing conditions and priorities.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.
• Enhanced customer satisfaction through effective conflict resolution and prompt service.
• Responded to and resolved customer questions and concerns.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
• Enforced company policies and regulations with employees.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints in polite and professional manner.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.