Cintia Espinoza
Rialto,CA
Summary
Dynamic sales and logistics professional with proven expertise in expanding product reach and streamlining operations, notably at Amazon. Excels in problem-solving and exceptional customer service, demonstrating reliable multitasking and adaptability. Achieved significant improvements in customer satisfaction and operational efficiency through innovative strategies and excellent teamwork.
Overview
16
16
years of professional experience
Work History
Sales Associate
Istep
Ontario, CA
08.2024 - Current
- Expanded product reach by identifying new neighborhoods and territories for door-to-door sales campaigns.
- Built lasting relationships with customers, leading to repeat business and increased referral rates.
- Traveled by foot or automobile to deliver or sell merchandise or services.
Tier 1 Associate
Amazon
San Bernardino, CA
12.2017 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
Sales Associate
Forever 21
Rancho Cucamonga, CA
11.2008 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Diploma - GED
Carter High School
Rialto, CA06.2006
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Istep
08.2024 - Current
Tier 1 Associate
Amazon
12.2017 - 11.2020
Sales Associate
Forever 21
11.2008 - 06.2010
Diploma - GED
Carter High School