Cionas James
Summary
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Sales Lead
Aldo Shoes
Deptford
03.2024 - 12.2024
- Conducted regular meetings with sales staff to review goals and objectives.
- Implemented strategies to increase brand awareness among target audiences.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Managed a team of 10+ sales representatives, providing guidance and support.
Learning Trainer
Amazon
Paulsboro
02.2023 - 06.2024
- Coordinated with subject matter experts to develop relevant course content.
- Organized workshops, seminars, and webinars on best practices in learning management systems.
- Provided ongoing support and mentoring to employees throughout their onboarding process.
Shift Manager
Round One Entertainment
Woodbury
01.2022 - 01.2024
- Monitored inventory levels and placed orders for supplies as needed.
- Ensured compliance with food safety regulations and quality standards.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales data to identify trends and areas for improvement.
Lead Associate
McDonald’s
Mount Ephraim
05.2019 - 01.2022
- Organized promotional events and developed effective marketing campaigns aimed at increasing traffic flow into the store.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Conducted regular meetings with store personnel to discuss current business trends and identify areas of improvement.
- Assisted with recruitment efforts by interviewing prospective employees and making hiring recommendations.
Education
Woodbury High School
Woodbury, NJSome College (No Degree) -
Rowan College At Gloucester County
Sewell, NJSkills
- Customer relationship management
- Market analysis
- Team management
- Employee training
- Effective communication
Timeline
Sales Lead
Aldo Shoes
03.2024 - 12.2024
Learning Trainer
Amazon
02.2023 - 06.2024
Shift Manager
Round One Entertainment
01.2022 - 01.2024
Lead Associate
McDonald’s
05.2019 - 01.2022
Woodbury High School
Some College (No Degree) -
Rowan College At Gloucester County