Cioni Valentine
Chesapeake,VA
Summary
A results-driven and well-versed customer service professional seeking a Front Desk Manager position with Hilton-The Main.
Overview
4
4
years of professional experience
Work History
Vault Teller
NAE Federal Credit Union
Chesapeake, VA
03.2025 - Current
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Reconciled discrepancies between actual currency amounts received from customers versus expected amount based on transaction record.
- Performed daily reconciliation of vault funds and reported any irregularities to management.
- Assisted in preparing monthly audit reports for management review.
Member Service Representative
NAE Federal Credit Union
Chesapeake, VA
07.2024 - 03.2025
- Provided guidance to members on how best to use products or services offered by the organization.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
Digital Member Services Specialist
ABNB Federal Credit Union
Chesapeake, VA
01.2024 - 04.2024
- Performing routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issue debit cards.
- Presenting and explaining Credit Union products and services to members and potential members; assisting them in identifying credit union products to meet their financial needs.
- Ensuring the sales, service, and operational functions assigned are being performed efficiently and within guidelines.
- Opening and closing all types of accounts and performing file maintenance as needed, ensuring collection of all required signatures and documents.
Member Service Representative
ABNB Federal Credit Union
Chesapeake, VA
06.2023 - 01.2024
- Presenting and explaining Credit Union products and services to members and potential members; assisting them in identifying credit union products to meet their financial needs.
- Performing routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issues debit cards.
- Supporting and assisting members through all communication channels to include in the branch, incoming and outbound calls, message center, and by email.
- Ensuring the sales, service, and operational functions assigned are being performed efficiently and within guidelines.
Sales Associate
Kohl's, Inc.
Chesapeake, VA
07.2021 - 02.2022
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Bachelor of Science in Mass Communications-General Broadcast -
Norfolk State University
Norfolk, VA12.2021
Skills
- DNA (Fiserv)
- D1
- Portico (Fiserv)
- Nautilus
- Microsoft 365
- Adobe InDesign
- iMovie
Technical Skills
- Banking Systems Knowledge, Transaction Processing, Financial Product Knowledge
- Excellent verbal and written communication skills
- Conflict Resolution, Time Management
- Leadership & Collaborative Talent
Timeline
Vault Teller
NAE Federal Credit Union
03.2025 - Current
Member Service Representative
NAE Federal Credit Union
07.2024 - 03.2025
Digital Member Services Specialist
ABNB Federal Credit Union
01.2024 - 04.2024
Member Service Representative
ABNB Federal Credit Union
06.2023 - 01.2024
Sales Associate
Kohl's, Inc.
07.2021 - 02.2022
Bachelor of Science in Mass Communications-General Broadcast -
Norfolk State University
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