Citlali Cardona
Santa Barbara,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hollister Co.
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Devised creative incentive programs to motivate team members toward achieving individual and collective goals.
- Mentored junior representatives, cultivating a positive work environment conducive to professional development.
- Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation and establishing stronger relationships with the community.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Lead Brand Representative
Hollister Co.
09.2021 - 10.2023
- Acted as a liaison between management and brand representatives, ensuring consistent messaging across all channels.
- Developed comprehensive team reports for management review, highlighting areas for improvement and strategic adjustments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Day Care Assistant
Noemi's Day Care
03.2020 - 09.2021
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Contributed to building constructive and positive parent-provider relationships through effective communication and regular updates on children's progress.
- Kept children between ages of 0-12 safe and secure with vigilant oversight.
Education
Bachelor of Arts - Major in Sociology, Minor in Applied Psychology
University of California, Santa Barbara
Santa Barbara, CA05.2023
Skills
- Leadership
- Teamwork and Collaboration
- Training and Development
- Administration and Reporting
- Interpersonal Relations
- Crisis Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Hollister Co.
10.2023 - Current
Lead Brand Representative
Hollister Co.
09.2021 - 10.2023
Day Care Assistant
Noemi's Day Care
03.2020 - 09.2021
Bachelor of Arts - Major in Sociology, Minor in Applied Psychology
University of California, Santa Barbara