Citlali Lopez Patel
Kingstree,SC
Overview
9
9
years of professional experience
Work History
Patient Onboarding Specialist
Shields Health Solutions
02.2022 - Current
- Enroll patients into Shields partner health system pharmacy program.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Independently perform benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medications they need.
- Provide direct support to patients to ensure that they are supported throughout their medication therapy.
Bilingual Patient Experience Representative
Equiscript LLC
North Charleston, SC
05.2018 - 12.2021
- Handled inbound and outbound calls both English and Spanish
- Contacted patients to make sure their prescriptions are processed, filled, and delivered using Salesforce system
- Reviewed new prescriptions and copays with patients
- Update patient's insurance information and demographics
- Contact physician's office for refill requests
- Developed relationships with patients over the phone
- Used digital phone system
Staging Technician
Omnicare
Spartanburg, SC
01.2018 - 04.2018
- Retrieve medication totes
- Count out, package, process medication returns
- Prepare manifests and ancillary paperwork
- Label all products appropriately, including cautionary and auxiliary labels
- Prepare medication labels with item name and quantity
Pharmacy Technician
Charleston Rx Mail Order Pharmacy
Greenville, SC
08.2016 - 10.2017
- Entered and processed prescriptions
- Pull orders and have them check by Pharmacist for accuracy
- Run shipping and receiving department
- Prepared shipments for postage through careful packing, sealing and labeling of packages
Pharmacy Technician
Sweetgrass Pharmacy and Compounding
Greenville, SC
04.2016 - 08.2016
- Prepared and demonstrated proper non-sterile procedures and compounds
- Calculated dosage, compound medications and prepared prescription labels
- Operated, calibrated and maintained both digital and manual scales
- Assisted in training new technicians and intern students
- Filled and processed prescriptions to ensure prompt and efficient patient care
Bilingual Translator and Pharmacy Technician
Taylor's Free Medical Clinic
Taylors, SC
11.2015 - 05.2016
- Take voicemail refill requests messages
- Enter prescriptions in QS1 software system
- Created new customer profiles and updated changes such as demographics, allergies, and new medications
- Help patients file for patient assistance paperwork
- Translate for Spanish speaking patients
Education
Pharmacy Technician Training Program -
Virginia College of Greenville
Greenville, SC09-2015
Skills
- Bilingual
- Medication Reconciliation
- Data Entry
- Phone Etiquette
- Pharmacy Operations
- Customer Service
- Detail-oriented
- Problem-solving
- Pharmacy Benefit Management
- Written and verbal communication
- Strong ability to work independently as well as a member of team
- Computer skills
- 340B
- Insurance Verification
- Resolving customer issues
- Credit card payment processing
- Call Center Operations
Certificatesandlicenses
- National Certified Pharmacy Technician, 30157925
- South Carolina Registered Pharmacy Technician, 30157925
Timeline
Patient Onboarding Specialist
Shields Health Solutions
02.2022 - Current
Bilingual Patient Experience Representative
Equiscript LLC
05.2018 - 12.2021
Staging Technician
Omnicare
01.2018 - 04.2018
Pharmacy Technician
Charleston Rx Mail Order Pharmacy
08.2016 - 10.2017
Pharmacy Technician
Sweetgrass Pharmacy and Compounding
04.2016 - 08.2016
Bilingual Translator and Pharmacy Technician
Taylor's Free Medical Clinic
11.2015 - 05.2016
Pharmacy Technician Training Program -
Virginia College of Greenville
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