Noah Norton
Jacksonville,FL
Summary
Dedicated and compassionate employee with patient care and client based work. Extensive experience in providing exceptional customer service. Skilled in building rapport and ensuring patient satisfaction through communication, problem solving, and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Onboarding Specialist
Huma Healthcare
01.2024 - Current
- Perform inbound and outbound calls to patients and enroll new members into service ensuring they have all the information and knowledge about the service.
- Assisted with reporting and monitoring patients and general quality assurance
- Speak with prospective and already onboarded patients and guide them through the enrollment process, focusing on each individuals needs
- Verify patients eligibility with their insurance carrier
Digital Sales Representative
Mascot Media
12.2022 - 10.2023
- Handle inbound inquiries and make outbound calls to generate leads, conduct surveys, and follow up on sales
- Perform market research, identify potential customers and recommend market outreach campaigns
- Responsive, client-focused approach with the ability and desire to meet clients needs
Advertising Sales Representative
Jessicanna Publishing and Communications
09.2020 - 01.2022
- Ensure all prospective and existing clients are satisfied with the advertising products and services
- Building and sustaining long-lasting relationships with existing and potential clients
- Effective communication skills and positive costumer service
- Setting up meeting with potential clients to present advertising proposals and address their concerns
Dietary Aide
Vicars Landing
01.2022 - 12.2022
- Built relations with residents and tailored menus to fit each individual need
- Perform meal preparation, organize dining room and evaluate dietary needs
- Handle resident and family complaints in an empathetic way
Education
EMT -
FSCJ Fire Academy of the South
Jacksonville, FL05.2024
Diploma -
Traverse City Central High School
Traverse City, MI01.2019
Skills
- Customer Service
- Compassion and empathy
- Adaptable
- Medical Terminology
- EMR systems
- Critical Thinking
- Adhere to HIPPA
- Interpersonal Skills
Certification
- CPR
- AED
- BLS
- Microsoft Word and Excel
References
- John Constantino, (518) 693-2696, CEO of Jessicanna Publishing and Communications
- Susan Kelly, (904) 395-0281, Vicars Landing Dietary Manager
Timeline
Patient Onboarding Specialist
Huma Healthcare
01.2024 - Current
Digital Sales Representative
Mascot Media
12.2022 - 10.2023
Dietary Aide
Vicars Landing
01.2022 - 12.2022
Advertising Sales Representative
Jessicanna Publishing and Communications
09.2020 - 01.2022
Diploma -
Traverse City Central High School
EMT -
FSCJ Fire Academy of the South