Citlalli Gutierrez
Shift Lead At Chick-fil-A
Los Angeles,CA
Summary
Experienced Shift Manager knowledgeable about keeping operations running smoothly, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Shift Leader Manager
Chick-fil-A
Los Angeles, CA
06.2019 - Current
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for the team
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Cultivated professional working relationships with peers and supervisors.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas while at the same time, working closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
Team Member
Pieology
Los Angeles, CA
06.2018 - 02.2019
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Follow all company food safety, food handling and sanitation requirements to ensure the health and safety of guests and employees
- Other duties as assigned by management
Education
High School Diploma -
Venice High School
Los Angeles, CA 08.2015 - 06.2019
Associate of Arts -
Santa Monica College
Santa Monica, CA 09.2019 - 06.2023
Bachelor of Arts - Business Administration And Management
Loyola Marymount University
Los Angeles, CA Aug 2023 - Current
Skills
Time managementEasy to adaptAbility to work under pressureTeamwork
Accurate money handling
Training and mentoring
Schedule Management
Team Building
Timeline
Associate of Arts -
Santa Monica College
09.2019 - 06.2023
Shift Leader Manager
Chick-fil-A
06.2019 - Current
Team Member
Pieology
06.2018 - 02.2019
High School Diploma -
Venice High School
08.2015 - 06.2019
Bachelor of Arts - Business Administration And Management
Loyola Marymount University
Aug 2023 - Current