Citlalli Mancillas Nava
Wichita
Summary
Dynamic hospitality professional with extensive experience at Jose Peppers, excelling in customer service and team collaboration. Proven ability to adapt in fast-paced environments while effectively managing reservations and enhancing guest experiences. Bilingual in Spanish, I leverage strong multitasking skills to ensure seamless operations and foster positive relationships with both guests and staff.
Overview
3
3
years of professional experience
Work History
Host
Jose Peppers
Wichita
10.2022 - Current
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Greeted guests upon arrival and provided them with menus.
- Performed light administrative duties such as filing documents and taking messages.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered telephone to provide dining information and take reservations.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Notified server after seating parties in section to facilitate prompt service.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Northeast Magnet High School
Wichita, KS05-2020
Some College (No Degree) - Nursing
Butler Community College
El Dorado, KSSkills
- Customer service
- Team collaboration
- Hospitality and accommodation
- Adaptable to change
- Foreign language skills (Spanish)
- Multitasking proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Host
Jose Peppers
10.2022 - Current
High School Diploma -
Northeast Magnet High School
Some College (No Degree) - Nursing
Butler Community College