Citlally Ibarra Munoz
Durham,NC
Summary
Dynamic and dedicated Restaurant Hostess at The Lenny 555, adept at enhancing guest relations and optimizing table turnover. Skilled in conflict resolution and multitasking, I ensured a seamless dining experience while maintaining cleanliness and organization. My proactive approach to managing reservations and coordinating with staff significantly improved customer satisfaction.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
The Lenny 555
04.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted with menu inquiries, enhancing customer experience through knowledge of offerings.
- Coordinated waitlists efficiently, minimizing guest wait times during peak hours.
- Collaborated with servers and kitchen staff to maintain smooth operations during service.
- Monitored dining area for cleanliness and organization, supporting overall restaurant ambiance.
Education
Associate of Science - Biology
Durham Technical Community College
Durham, North Carolina, NCSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Complex Problem-solving
- Handling complaints
- Coordinating tasks
- POS system operations
- Menu memorization
- Service prioritization
- Dining room management
- Group reservations management
- Guest relations management
- Bill computation
- Kitchen staff coordination
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
The Lenny 555
04.2025 - Current
Associate of Science - Biology
Durham Technical Community College