Citlally Tellez-Hernandez
Pasco
Summary
Proven multitasker and team player, adept at engaging customers and ensuring service excellence at Outback Steakhouse. Quickly adapts to changes, demonstrating exceptional customer service and cash handling skills. Prioritizes safety and efficiency, contributing to successful harvests at Zirkle Fruit. Achievements include maintaining high service quality under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
08.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Fruit Harvester
Zirkle Fruit
07.2019 - 08.2019
- Communicated effectively with team members to coordinate tasks and ensure efficient workflow during the busy harvest season.
- Adapted quickly to changing conditions or unforeseen circumstances that required alterations to planned harvest activities or timelines.
- Ensured the safety of all team members by adhering to strict safety protocols and providing necessary training in equipment operation.
Education
Bachelor of Science - Dental Hygiene
Columbia Basin College
Pasco, WA06-2025
No Degree - Public Health
University of Washington
Seattle, WA06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team player
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Basic Life Support Certification (BLS)
Languages
Spanish
Professional Working
Timeline
Fruit Harvester
Zirkle Fruit
07.2019 - 08.2019
Server
Outback Steakhouse
08.2018 - Current
Bachelor of Science - Dental Hygiene
Columbia Basin College
No Degree - Public Health
University of Washington
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