Citlaly Bocanegra
Woodstock,GA
Summary
Proven in enhancing customer experiences and streamlining operations. Excel at Cole Haan by implementing effective problem-solving and teamwork skills. Demonstrate ability to manage high-stress situations and foster team collaboration, significantly contributing to a positive work environment. Expert in customer service and verbal communication, consistently ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Sales Associate
Cole Haan
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Fast Food Worker
Dairy Queen
02.2022 - 01.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
Nursing
Kennesaw State University
Kennesaw, GASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Verbal/written communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Cole Haan
11.2023 - Current
Fast Food Worker
Dairy Queen
02.2022 - 01.2023
Nursing
Kennesaw State University
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