Citlaly De La Rosa
Garland,TX
Summary
Goal-orientated individual by focusing in what need to be done within a time frame. Also bilingual by being fluent in english and spanish. Another set of details would be that I'm friendly, like to works in a team, patient, communicates. My performance history would be developing strong collaborative relationships by delivering impressive results.
Reliable and upbeat sales associate that's successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Associate
H&M
12.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate of Science - Science
Dallas College
Dallas, TX05.2024
High School Diploma -
Thomas Jefferson High School
Dallas, TX06.2021
Skills
- Customer Needs Assessment
- Bilingual
- Sales trends
- Retail Store Operations
- Problem-Solving
- Product Recommendations
- Exceptional customer service
- Merchandising knowledge
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sales Associate
H&M
12.2021 - Current
Associate of Science - Science
Dallas College
High School Diploma -
Thomas Jefferson High School
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