C.J. Maestas-Higgins
Laramie,WY
Summary
Hardworking and reliable team player with strong ability to multitask. Highly organized, proactive and is skilled in scheduling, records maintenance and providing excellent customer service. Stays calm and deals with various types of applicants through long hours of meticulous work. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
3
3
years of professional experience
Work History
URO
Blue Federal Credit Union
Laramie, WY
11.2023 - Current
- Recognized by management for providing exceptional customer service.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Approved or denied loan applications and explained reasoning behind decisions.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Field Office Supervisor
WYDOT
Laramie, WY
11.2021 - 09.2023
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Also managed office inventory and placed new supply orders
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Service Banker
Bank of the West
Laramie, WY
02.2021 - 06.2021
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Completed thorough and accurate documentation for all money movements, deposits, withdrawals and my cash register.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
Education
Some College (No Degree) -
Laramie County Community College
Laramie, WYSkills
- Senior leadership support
- Employee management
- Organizational skills
- Project and time management skills
- Expense reporting
- Customer relations
Timeline
URO
Blue Federal Credit Union
11.2023 - Current
Field Office Supervisor
WYDOT
11.2021 - 09.2023
Service Banker
Bank of the West
02.2021 - 06.2021
Some College (No Degree) -
Laramie County Community College
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