Claire Blitz
San Jose,CA
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in Impromed use with knowledge of routine wellness care for animals specifically dogs and cats. Maintains a positive attitude and does well in fast paced environments during peak hours. Works well with others and adapts quickly to becoming a team member. Fast learner with an open mind to constructive criticism.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Los Gatos Dog & Cat Hospital
Los Gatos, CA
05.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Responded to correspondence from insurance companies to verify patient's coverage.
Child Caregiver
Estelle Bardon
San Jose, CA
09.2019 - 07.2021
- Care for 2 girls ages 3 and 6.
- Plan different educational activities with them to boost their development both academically and socially.
- Teach basic life skills like cooking and cleaning and self hygiene.
- Developed set routines during the day to teach structure.
- Work closely with their mom and dad to make sure that they are aware of how their children are doing and if there are any issues that need to be addressed.
- Enforce rules through developmentally appropriate discipline while using positive parenting techniques.
Barista/Barista Trainer
Starbucks
San Jose, CA
04.2019 - 04.2021
- Created a wide variety of drinks including coffee, espresso, teas and juices and memorized all recipes very quickly.
- Handled cash transactions and maintained a register.
- Efficiently worked during peak hours and multitasked in order to take care of on average 30-35 orders every 30 minutes in a timely manner while still maintaining consistent high quality.
- Maintained store cleanliness and restocked products.
- Lead baristas by myself when a shift supervisor or manager was not available.
- Trained new baristas by teaching them how to craft beverages and how to sequence making multiple drinks at once in order to be as efficient as possible.
- Ensured customer loyalty by remembering all of my regulars names and drinks.
Kennel Attendant/Bather/Groomer/Front Desk Receptionist
Pet Paradise Resort & Spa
Campbell, CA
02.2019 - 05.2019
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Maintained clean and organized areas to promote animal wellbeing.
- Monitored and maintained the food and water of boarded animals according to animal dietary health guidelines.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Customer service rep/kennel attendant
Paws Crossing
Campbell, CA
04.2018 - 02.2019
- Take reservations and check in/out clients in a quick and professional manner.
- File medications and care instructions and maintain multiple client files.
- General care for dogs and cats like feeding, exercising, administering medications, and bathing.
- Supervise canine group play with multiple dogs while maintaining a safe environment and correcting negative behavior.
Dog Walker Pet Sitting
Rover
San Jose, CA
10.2017 - 01.2018
- Self ran pet care business.
- Run pet daycare at my house.
- Provide boardings and house sittings.
- Regular walks and drop in's.
- Worked with every size dog and special needs dogs as well.
Kennel Attendant
Sanity's Play N Stay
Campbell, CA
06.2017 - 11.2017
- Monitor the playroom ensuring that the dogs socialize safely.
- Correct and manage behavior and maintain training.
- Temperament evaluations, bathe, feed, walk, administer medication and provide the dogs with as much love as possible.
- Scheduling temperament evaluations, dealing with payments and helping run the company's social media.
Server/Cashier
Cold Stone Creamery
Campbell, California, United States
01.2017 - 08.2017
- Served ice cream and memorize specialty items on the menu.
- Maintained the store by restocking, cleaning, and doing dishes.
- Maintained great customer service is a key part of this fast paced job.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ03.2023
High School Diploma -
Westmont High School
Campbell, CA06.2017
Skills
- Organized and efficient server
- Quick problem solver
- High energy, works well with kids and animals
- Multi-tasking
- Team player, has no problem helping coworkers while doing own work
- Fast Learner
- Exceptional Customer Service
- Conflict Resolution
- Friendly and outgoing
- Employee training
Timeline
Veterinary Receptionist
Los Gatos Dog & Cat Hospital
05.2021 - Current
Child Caregiver
Estelle Bardon
09.2019 - 07.2021
Barista/Barista Trainer
Starbucks
04.2019 - 04.2021
Kennel Attendant/Bather/Groomer/Front Desk Receptionist
Pet Paradise Resort & Spa
02.2019 - 05.2019
Customer service rep/kennel attendant
Paws Crossing
04.2018 - 02.2019
Dog Walker Pet Sitting
Rover
10.2017 - 01.2018
Kennel Attendant
Sanity's Play N Stay
06.2017 - 11.2017
Server/Cashier
Cold Stone Creamery
01.2017 - 08.2017
Bachelor of Arts - Communications
Arizona State University
High School Diploma -
Westmont High School
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