CLAIRE HILL
Hillsboro,OR
Summary
Dedicated Mental Health Professional with expertise in patient support and human services. Delivered significant improvements in patient status through effective communication and compassionate care across a diverse age range. Committed to enhancing quality of life by resolving challenges and fostering strong relationships in both healthcare and customer service environments.
Overview
15
15
years of professional experience
Work History
Server
Morningstar
Hillsboro, OR
11.2025 - Current
- Served residents in retirement community dining room with attentive table service.
- Delivered meal orders from kitchen to residents with prompt, courteous service.
- Assisted residents with menu selections and special diet requests.
- Communicated resident preferences to culinary staff and dining supervisors.
- Prepared dining areas for service, including place settings and beverage stations.
- Followed Watermark Retirement’s safety standards and sanitation procedures throughout service.
- Supported team members during meal rushes and private resident events.
Home Healthcare Specialist
Grow developmental disability
Beaverton, Oregon
08.2024 - 09.2025
- Coordinated daily care for private household clients under independent employer direction
- Assisted with personal hygiene, grooming, and safe mobility support
- Monitored client conditions and reported changes to family caregivers
- Documented care activities and communicated updates with household members
- Prepared meals and followed prescribed diet plans for home clients
- Provided companionship and emotional support during home care visits
Behavioral Health Technician
Victory Academy Charter School
Sherwood, Oregon
07.2023 - 06.2024
- De-escalated crisis situations using calm, trauma-informed support
- Monitored student behavior during classroom, hallway, and transition periods
- Guided students through coping skills and social-emotional skill practice
- Recorded incidents in behavior logs, referrals, and student observations in behavior records
- Documented incidents, referrals, and student observations in behavior records
- Documented behavioral incidents to keep accurate records.
Server
Watermark Retirement in the Pearl
Portland, OR
11.2023 - 03.2024
- Served residents in retirement community dining room with attentive table service.
- Delivered meal orders from kitchen to residents with prompt, courteous service.
- Provided excellent customer service to ensure satisfaction.
- Prepared dining areas for service, including place settings and beverage stations.
- Cleared tables and reset dining room for next meal period.
- Followed Watermark Retirement safety standards and sanitation procedures throughout service.
Customer Service Representative
Yoga Six
Portland, Oregon
06.2023 - 10.2023
- Greeted studio members and guests with warm, professional customer service.
- Answered phone calls, emails, and front desk questions about YogaSix classes.
- Scheduled classes and managed bookings through studio scheduling software.
Behavior Health Technician
Emergis staffing/MESD Arata Creek school
Troutdale, Oregon
01.2023 - 08.2023
- Facilitated positive student behavior through intervention strategies. at MESD Arata Creek school using behavior intervention plans.
- Calmly redirected escalating behaviors using de-escalation techniques. with calm de-escalation and crisis support techniques.
- Oversaw student activities during classroom and hallway transitions. during classroom, hallway, and transition routines.
- Documented behavior observations and incident notes for staff communication.
- Implemented safety protocols when responding to disruptive behaviors. while responding to challenging behaviors in school settings.
- Upheld professional boundaries while addressing behavioral needs. while supporting behavioral and emotional needs.
Special Education Instructional Assistant
Serendipity Center Inc
Portland, OR
02.2022 - 01.2023
- Identified behaviors requiring assistance from qualified personnel to achieve educational goals.
- Escorted students from unit to meals, activities and other educational areas to maintain the standard of safety and security.
- Participate in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge. For all students
- Trained in crisis intervention
- Apply de-escalation and limit-setting techniques to promote students' cooperation.
- Support students needing medical care to relieve students' anxiety and promote positive outcomes.
- Supported staff in managing student restraint and seclusion situations to maintain a safe environment..
- Acquired skills in crisis intervention to enhance student safety and support.
- Support students both in the classroom and in social settings
Home Health Care Provider
Independent Employer
Santa Fe, NM
06.2018 - 11.2020
Home Healthcare Specialist
Independent Employer
Albuquerque, NM
06.2015 - 06.2018
- Traveled to clients' homes to complete healthcare services and promote continuity of daily care.
- Provided mobility assistance such as walking and regular exercise.
- Provided mobility assistance such as walking and regular exercising.
- Arranged transportation and tracked appointment times.
- Trained in the medical needs of the client. Colostomy bag changes and tube feeding requirements.
- Developed understanding of autism spectrum to improve patient care and support.
- Worked with 2 clients in this home. With daily activities. Both clients have severe mental and physical disabilities and their daily routine is one on one instruction both educationally and socially.
- Trained in medical needs of client. Colostomy bag changes and tube feeding requirements.
- Coordinated daily medicine schedules and administration to manage symptoms and improve clients' quality of life.
- Assisted patients with dressing, grooming, and feeding needs to support adaptation to mobility restrictions.
Medical Receptionist
Doctors Office
Albuquerque, NM
02.2012 - 03.2015
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out, and payment processing to enhance patient flow.
- Facilitated patient communication by managing a multi-line phone system, ensuring prompt responses to inquiries. and pleasantly greeted patients.
- Updated and maintained accurate medical records to support efficient patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Arts - Human Services
Santa Fe Community College
Santa Fe, NMSkills
- Effective communication
- Detail-oriented
- Self-Motivated
- Flexible and Adaptable
- Dependable
- Trustworthy
- Customer service experience
- Behavioral intervention
- Patient care
- Team collaboration
- Food service
- Order management
- Nutritional knowledge
- Dining options
OTHER RELATED JOBS
- Child Protective Services
- Adult Protective Services
- Juvenile Probation
- Mental Health Daycare Services
- Suicide Hotline
- Live In mental health aide for 24/7 care for the state of Arizona
- Dementia memory care
- Alzheimers Care
- Voluntarily aide for Hospital Care
Timeline
Server
Morningstar
11.2025 - Current
Home Healthcare Specialist
Grow developmental disability
08.2024 - 09.2025
Server
Watermark Retirement in the Pearl
11.2023 - 03.2024
Behavioral Health Technician
Victory Academy Charter School
07.2023 - 06.2024
Customer Service Representative
Yoga Six
06.2023 - 10.2023
Behavior Health Technician
Emergis staffing/MESD Arata Creek school
01.2023 - 08.2023
Special Education Instructional Assistant
Serendipity Center Inc
02.2022 - 01.2023
Home Health Care Provider
Independent Employer
06.2018 - 11.2020
Home Healthcare Specialist
Independent Employer
06.2015 - 06.2018
Medical Receptionist
Doctors Office
02.2012 - 03.2015
Associate of Arts - Human Services
Santa Fe Community College