Claire Macapobre
Virginia Beach,VA
Summary
I consider myself a dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. I find providing a positive work environment and working to the best of my capability allows me to show my talent and showcase my efforts. I am an outgoing and flexible person looking for part-time and future full-time goals.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Forever 21
Norfolk, VA
11.2023 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Distributed flyers, brochures, and other materials at promotional events.
- Designed promotional materials such as posters and banners for special occasions.
- Managed relationships with vendors involved in promotional activities.
- Researched competitors' activities in order to stay ahead of trends in the marketplace.
- Maintained an up-to-date knowledge base on current industry developments.
- Provided customer service support during promotional events or when needed.
Old Dominion University Student Rec Facility Tech
Old Dominion University Student Rec Center
Norfolk, VA
10.2023 - Current
- Replaced defective components or parts as needed.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Adhered to all safety policies and procedures while working in the lab environment.
- Followed safety practices to safeguard against injury and damage to property.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Managed quality control and maintained high level of customer satisfaction.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Customer Service Associate
East Beach Catering
Norfolk, VA
06.2021 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Created detailed reports on customer service activities.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06.2023
Some College (No Degree) - Nursing
Old Dominion University
Norfolk, VASkills
- Brand Awareness
- Customer Engagement
- Campaign Management
- Customer Relations
- Staff Training
- Communication Skills
- Customer Service
- Performance Improvement
Timeline
Brand Ambassador
Forever 21
11.2023 - Current
Old Dominion University Student Rec Facility Tech
Old Dominion University Student Rec Center
10.2023 - Current
Customer Service Associate
East Beach Catering
06.2021 - Current
High School Diploma -
Bayside High School
Some College (No Degree) - Nursing
Old Dominion University
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