CLAIRE NAIDA LINDOR
Brockton,USA
Summary
Experienced Case Manager with proven expertise in crisis management and client advocacy. Enhances shelter operations and fosters team collaboration while ensuring safety and compliance. Skilled in needs assessment, care plan development, and effective communication, driving optimal outcomes for clients. Manages high caseloads in high-pressure environments, recommending tailored resources to support client wellness goals.
Overview
11
11
years of professional experience
Work History
Case Manager - Emergency Shelter
Delta T
Norfolk, MA
02.2025 - Current
- Oversaw day-to-day shelter operations, ensuring safety and compliance with health and safety standards.
- Collaborated with families to identify concerns, provide resources, and enhance resident stability.
- Resolved escalated incidents by employing conflict resolution techniques to ensure client safety. and support fellow case managers with client needs.
- Monitored resident headcount and managed client check-ins and transportation arrangements.
Driver
Uber
, Massachusetts
01.2023 - Current
- Provided safe, reliable, and timely transportation, enhancing passenger trust and loyalty across Massachusetts.
- Delivered excellent customer service, achieving a high passenger satisfaction rating through effective communication and responsiveness.
- Managed scheduling, navigation, and route optimization, resulting in efficient rides and improved time management.
- Processed cashless payments for passenger fares and maintain accurate mileage and expense records.
remote recruiter
Addend Staffing
Newton, ME
02.2024 - 02.2025
- Developed targeted recruitment strategies that successfully attracted diverse talent across multiple industries.
- Sourced and screened potential candidates for open positions.
- Conducted interviews and assessed candidate qualifications for multiple job openings.
- Built and maintained strong relationships with candidates to enhance engagement and improve overall candidate experience.
- Analyzed market trends to refine recruitment strategies and optimize candidate sourcing techniques.
- Coordinated background checks on successful candidates prior to offer acceptance.
Case Manager - Emergency Shelter
LCG
Stoughton, MA
02.2024 - 02.2025
- Provided comprehensive support and care to families in crisis, enhancing safety and wellbeing.
- Ensured facility standards and coordinated services with vendors while liaising with external agencies.
- Facilitated performance improvement projects and fostered a supportive environment for staff and residents.
Customer Service Associate
Vicente's Supermarket
Newton, MA
02.2024 - 10.2024
- Managed full-cycle recruitment process for diverse positions, enhancing candidate experience in fast-paced environment.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Utilized applicant tracking system to streamline candidate sourcing and communication processes.
- Conducted interviews and assessments to evaluate candidate qualifications and fit.
- Coordinated onboarding processes for new hires to facilitate smooth transitions into roles and improve retention.
- Reviewed resumes and conducted phone screens to efficiently manage candidate pipelines and identify top talent.
Remote patient data organizer
Signature Home Health
Georgiana, Alabama
05.2023 - 08.2024
- Collaborated with healthcare professionals to enhance service delivery and meet patient needs.
- Facilitated communication between families and healthcare staff effectively.
- Managed schedules for caregivers and clients to optimize resources.
- Developed and implemented organizational systems to streamline workflow processes.
- Created and managed filing systems that improved access to records and streamlined document retrieval.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Developed resource materials for staff training and client education sessions.
- Organized community outreach programs that increased awareness of available health services.
- Sorted incoming mail by department for efficient distribution., sorted items into appropriate categories, and distributed accordingly.
Security Officer
Northeast Security
Westwood, MA
05.2018 - 01.2023
- Patrolled property, monitored activity, and reported suspicious incidents to ensure safety.
- Ensured adherence to security procedures while maintaining professionalism.
- Supervised and motivated staff, recognized achievements, and delegated tasks appropriately.
- Prepared and emailed detailed daily reports to inform tenants of security updates.
Residential Counselor
Road to Responsibility
Marshfield, MA
10.2015 - 05.2018
- Facilitated residents' personal growth, community integration, and wellness through tailored support.
- Guided clients in daily living activities, enhancing independence and quality of life (meals, bathing, outings).
- Administered medications (MAP Certified).
- Ensured timely and safe transportation for residents to daily programs and activities, promoting engagement.
Driver
Apothecary Pharmacy
Brockton, MA
04.2015 - 01.2016
- Delivered medications to hospitals, hospice patients, schools, residences, ensuring timely access to critical health resources.
- Ensured accurate, timely deliveries while upholding strict patient confidentiality standards.
Education
Associate Degree - Natural Science
Quincy College
Quincy, MA06.2020
High School Diploma -
Brockton High School
Brockton, MA06.2015
Skills
- Case Management & Client Advocacy
- Crisis Management & Conflict Resolution
- Shelter Operations & Facility Oversight
- Team Collaboration & Leadership Support
- Strong Communication & Interpersonal Skills
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Bookkeeping & Administrative Support
- Data organization
- Client engagement
- Customer relationship management
- Team collaboration
Languages
French
Full Professional
Haitian creole
Full Professional
Timeline
Case Manager - Emergency Shelter
Delta T
02.2025 - Current
remote recruiter
Addend Staffing
02.2024 - 02.2025
Customer Service Associate
Vicente's Supermarket
02.2024 - 10.2024
Case Manager - Emergency Shelter
LCG
02.2024 - 02.2025
Remote patient data organizer
Signature Home Health
05.2023 - 08.2024
Driver
Uber
01.2023 - Current
Security Officer
Northeast Security
05.2018 - 01.2023
Residential Counselor
Road to Responsibility
10.2015 - 05.2018
Driver
Apothecary Pharmacy
04.2015 - 01.2016
Associate Degree - Natural Science
Quincy College
High School Diploma -
Brockton High School