Summary
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Clairette Ortiz

100 West 118th

Summary

Dynamic Front Desk Receptionist with a proven track record at Clinical Hispana, excelling in customer service and attention to detail. Enhanced patient satisfaction through efficient appointment scheduling and effective communication. Skilled in data entry and problem-solving, ensuring compliance and optimizing clinic operations for improved workflow.

Work History

HHA

Link Home
New York
2020 - 2026
  • Provided personal care and assistance with daily living activities for clients in home settings.
  • Monitored client health conditions, reporting changes to healthcare professionals promptly.
  • Assisted clients with mobility and transportation, ensuring safety during outings and appointments.
  • Maintained accurate records of client progress and care plans to support ongoing treatment evaluations.
  • Developed strong relationships with clients, enhancing trust and improving overall satisfaction with services provided.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Coordinated with family members and healthcare teams to ensure comprehensive support for each client's well-being.
  • Implemented individualized care strategies based on client needs, resulting in improved quality of life outcomes.
  • Trained new staff on best practices for patient care and safety protocols within the home environment.

Front Desk Receptionist

Clinical Hispana
Houston, TX
2016 - 2020
  • Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries promptly.
  • Managed appointment scheduling, optimizing workflow for clinic operations and enhancing patient satisfaction.
  • Maintained accurate patient records using electronic health record systems to improve data accessibility.
  • Coordinated communication between staff and patients, facilitating efficient information flow within the clinic.
  • Handled incoming calls, providing information on services and guiding patients through procedures effectively.
  • Processed patient intake forms, verifying accuracy to ensure compliance with regulatory requirements.

Department Manager

Walmart
Houston, TX
2013 - 2018
  • Oversaw daily operations, ensuring adherence to policies and procedures.
  • Managed team performance, providing coaching and mentorship to staff.
  • Streamlined workflow processes, enhancing efficiency and productivity across departments.
  • Developed training programs for new employees, fostering skill development and retention.
  • Analyzed departmental performance metrics, identifying areas for improvement.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Coordinated cross-functional collaboration to achieve organizational objectives effectively.
  • Led strategic planning sessions, aligning departmental goals with overall business strategy.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Education

-2 - Medical Assistant

New Age Training
New York, NY

High School Diploma -

El Redentol
Dominican Republican

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Scheduling
  • Team collaboration
  • Problem-solving skills
  • Cash handling
  • Telephone etiquette
  • Data entry

Languages

Spanish
Native or Bilingual

Accomplishments

recommendation

Nelsy villalobo 832-963-7049

Maria morales 347-721-8372

Luis ortiz 857-200-6402

Timeline

HHA

Link Home
2020 - 2026

Front Desk Receptionist

Clinical Hispana
2016 - 2020

Department Manager

Walmart
2013 - 2018

-2 - Medical Assistant

New Age Training

High School Diploma -

El Redentol

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Clairette Ortiz