Clara Akootchook
Fairbanks,AK
Summary
Dynamic operations manager with a proven track record at ABM Janitorial Services, excelling in team leadership and problem-solving. Enhanced service delivery through effective staff training and streamlined operations, achieving significant improvements in client satisfaction. Skilled in inventory management and committed to fostering a high-performance culture.
Overview
25
25
years of professional experience
Work History
Interim Operations Manager
ABM Janitorial Services
Fairbanks, AK
08.2025 - Current
- Streamlined daily operations to enhance service delivery and client satisfaction.
- Managed scheduling and dispatching of cleaning crews for optimal resource allocation.
- Implemented training programs for staff, improving performance and retention rates.
- Conducted regular quality inspections to ensure adherence to service standards.
Special Operations Manager
ABM Janitorial Services
Fairbanks, AK
01.2025 - 08.2025
- Managed daily operations to ensure efficient service delivery across multiple client sites.
- Developed and implemented training programs to enhance staff performance and compliance with safety protocols.
- Streamlined communication processes between management and field teams to improve operational efficiency.
- Oversaw quality control measures, ensuring adherence to company standards and client expectations.
- Conducted regular site inspections to identify areas for improvement and implement corrective actions promptly.
Lead
ABM Janitorial Services
Fairbanks, AK
12.2016 - 01.2025
Librarian
North Slope Borough School District
Kaktovik, AK
06.2011 - 11.2011
- Developed and maintained library collections to support curriculum and student interests.
- Assisted students in research and information retrieval using digital databases and catalogs.
- Organized educational programs and events to promote literacy and engagement with reading materials.
- Catalogued and organized books, materials and other documents for proper library management.
Secretary
North Slope Borough
Kaktovik, AK
05.2011 - 08.2011
- Coordinated scheduling and appointments for executive leadership, ensuring efficient time management.
- Managed office communications, including phone calls and correspondence, enhancing response times.
- Organized and maintained filing systems, improving document retrieval efficiency.
Housekeeper
Alpine Lodge
Fairbanks, AK
08.2008 - 03.2009
- Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
- Organized laundry services, maintaining cleanliness and timely turnaround of linens.
- Assisted in inventory management for cleaning supplies, ensuring adequate stock levels.
- Responded promptly to guest requests, enhancing overall guest satisfaction during stays.
- Collaborated with team members to optimize cleaning schedules and workflows.
- Implemented efficient cleaning techniques that reduced time spent on routine tasks.
- Trained new staff on proper cleaning protocols and safety measures.
- Conducted regular inspections of facilities to uphold property maintenance standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Kids Rec Aide
City of Kaktovik
Kaktovik, AK
05.2001 - 07.2007
- Assisted in daily maintenance of public facilities and parks, ensuring cleanliness and safety standards.
- Supported community events by setting up venues and coordinating logistics for smooth operations.
- Monitored supplies inventory, reporting shortages to ensure timely restocking of materials.
- Observed and monitored children's activities.
- Supported children's development by encouraging teamwork and understanding of others.
Education
High School Diploma -
Harold Kaveolook School
Kaktovik, AK05.2006
Skills
Problem-solving
Team leadership
Operations management
Customer service
Staff training
Inventory management
Operations oversight
Timeline
Interim Operations Manager
ABM Janitorial Services
08.2025 - Current
Special Operations Manager
ABM Janitorial Services
01.2025 - 08.2025
Lead
ABM Janitorial Services
12.2016 - 01.2025
Librarian
North Slope Borough School District
06.2011 - 11.2011
Secretary
North Slope Borough
05.2011 - 08.2011
Housekeeper
Alpine Lodge
08.2008 - 03.2009
Kids Rec Aide
City of Kaktovik
05.2001 - 07.2007
High School Diploma -
Harold Kaveolook School