Henry Magaña
Summary
Customer‑focused operations leader with 25+ years in compliance‑driven industries, retail management, and team leadership — now bringing a lifetime of personal cannabis knowledge to the legal market. Adept at delivering exceptional guest experiences, maintaining strict regulatory adherence, and optimizing workflows. Passionate about educating customers, driving sales, and laying the groundwork for long‑term growth into management.
Overview
1
1
Certification
Work History
Interim Operations Manager
Victor Valley Transit Authority
2022 - 2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed high‑volume daily operations with strict adherence to regulatory standards, directly applicable to cannabis compliance.
- Managed budgets, scheduling, and performance metrics to improve efficiency and service quality.
Senior Supervisor & Investigator / Safety Trainer
Victor Valley Transit Authority
2018 - 2022
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
Transportation & Guest Relations Manager
A Touch Of Class Limousine Service
2017 - 2018
- Established strong relationships with local businesses to provide unique experiences for guests, elevating the business reputation within the community.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
Store Manager
Oil & Vinegar
2016 - 2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Science - Biological Sciences
Pasadena City College
Pasadena, CASkills
- Problem-solving
- MS office
- Operations management
- KPI tracking
Accomplishments
- 25+ years of personal cannabis use and study, with advanced knowledge of strains, terpene profiles, effects, and consumption methods.
- Familiar with California cannabis laws, compliance checkpoints, and best practices for safe transactions.
- Trusted resource for peers seeking product recommendations and responsible use guidance.
Certification
• CMA (AAMA) – Certified Medical Assistant
• NREMT – Emergency Medical Technician II
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Interim Operations Manager
Victor Valley Transit Authority
2022 - 2023
Senior Supervisor & Investigator / Safety Trainer
Victor Valley Transit Authority
2018 - 2022
Transportation & Guest Relations Manager
A Touch Of Class Limousine Service
2017 - 2018
Store Manager
Oil & Vinegar
2016 - 2017
Associate of Science - Biological Sciences
Pasadena City College
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