Clara Brinson
City of Akron Plans & Permits
Akron,OH
33
years of professional experience
Permit Specialist with a proven track record at the City of Akron, adept at interpreting zoning regulations and ensuring compliance. Skilled in permit processing, I excel in resolving complex issues through effective communication and collaboration, consistently enhancing service delivery and maintaining accurate public records.
Work History
Permit Specialist
7 Years 3 Months- Reviewed permit applications for completeness and routed submissions through plan review workflow.
- Interpreted zoning and code requirements to support permit compliance decisions.
- Coordinated with applicants, contractors, and inspectors to resolve documentation issues.
- Entered permit data into tracking systems and maintained accurate public records.
Customer Service Representative
32 Years 7 Months- Responded to resident inquiries by phone, email, and in person with clear, courteous service.
- Processed service requests and account updates while maintaining accurate records in municipal systems.
- Explained city services, policies, and procedures to guide customers through requests and resolutions.
- Tracked customer complaints and owned follow-up action completion to ensure timely resolution and consistent communication.
Education
- Business Management
Skills
Research
Permit processing
Attention to detail
Dependable and responsible
Computer skills
Timeline
Permit Specialist
City of Akron Plans & Permits
06.2004 - 09.2011Read More
Customer Service Representative
City of Akron
02.1979 - 09.2011Read More
University of Akron
from Business Management
Read More