Clarens Alcena
Silver Spring,MD
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at Home Depot. Proven ability to build relationships and resolve issues swiftly, enhancing customer satisfaction. Skilled in POS system operation and teamwork, consistently delivering exceptional service and maintaining a clean environment to foster repeat business.
Overview
2
2
years of professional experience
Work History
Cashier
Home Depot
Naples, FL
12.2022 - 07.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Server
Siena Lakes
Naples, FL
06.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree - Business Administration
Montgomery College
Rockville, MD12-2025
High School Diploma -
Golden Gate High School
Naples, FL05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- POS system operation
- Teamwork
- Problem-solving
Languages
French
Limited Working
English
Full Professional
Timeline
Cashier
Home Depot
12.2022 - 07.2023
Server
Siena Lakes
06.2021 - 09.2022
No Degree - Business Administration
Montgomery College
High School Diploma -
Golden Gate High School