Clarisa Jo Mills
Jacksonville
Summary
Results-driven Store Manager with a proven track record in implementing successful business strategies that drive year-over-year sales growth. Expertise in sales reporting, inventory management, and team leadership, consistently achieving operational performance goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Hollister
Jacksonville
09.2023 - Current
- Implemented successful business strategies to increase revenue and target new markets which for the past two years have built year over year sales, making each year a new peak year
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Analyzed sales reports to identify trends, informing strategic business decisions.
- Analyzed financial statements and sales reports to assess productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Led team meetings to communicate goals and foster collaboration.
- Recruited, trained and supervised new employees.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared monthly reports on sales figures, expenses, and profits to drive financial insights.
- Reviewed customer feedback to implement operational improvements, enhancing customer satisfaction.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
Assistant Manager
Hollister
Jacksonville
08.2022 - 09.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored sales trends, providing actionable feedback to enhance store performance.
- Collaborated with management to develop strategic plans that aligned with business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Facilitated recruitment and training of new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed effective visual merchandising strategies to enhance product displays.
- Supported marketing initiatives to promote brand awareness and engagement.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures that upheld company standards and ensured product consistency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Key Holder
Hollister
Jacksonville
07.2021 - 08.2022
- Oversaw key holder duties by securely opening and closing the store
- Opened and closed the store, ensuring security protocols were followed.
- Supervised bank deposits and security procedures to support store opening and closing.
- Managed cash register operations, ensuring accurate and efficient processing of customer transactions.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Trained new employees on store policies and customer service standards.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Resolved customer inquiries and issues promptly, contributing to overall customer satisfaction.
- Collaborated with team members to meet daily sales targets, driving store performance.
- Monitored inventory levels and reported discrepancies to management.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
Lead Brand Representative
Hollister
Jacksonville
07.2021 - 07.2021
- Guided team members in aligning efforts with branding objectives, fostering a cohesive approach to brand representation.
- Monitored competitor activity to identify emerging marketplace trends and inform branding strategies.
- Compiled reports tracking progress against branding objectives set by upper management, highlighting key insights and recommendations.
- Addressed customer inquiries and complaints, ensuring satisfaction and resolution.
- Trained new staff on customer service standards and operational procedures.
Brand Representative
Hollister
Jacksonville
10.2019 - 07.2021
- Engaged customers by promoting brand values and style, fostering brand loyalty.
- Maintained product knowledge to provide informed recommendations.
- Handled customer inquiries and resolved issues promptly, ensuring a positive shopping experience.
- Assisted in visual merchandising, creating appealing displays that attracted customer attention.
- Provided customer service support by responding to customer inquiries via email or phone call.
- Fostered a welcoming environment for diverse customers and staff.
- Supported inventory management and restocking processes.
Education
High School Diploma -
Sandalwood High School
Jacksonville06-2021
Some College (No Degree) - Business Management
Southern New Hampshire University
Hooksett, NHSkills
- Customer relationship management
- Retail operations
- Sales reporting
- Inventory scheduling
- Data analysis
- System implementation
- Team leadership
- Year-over-year sales growth
- Retail operations during active store remodel
Timeline
Store Manager
Hollister
09.2023 - Current
Assistant Manager
Hollister
08.2022 - 09.2023
Key Holder
Hollister
07.2021 - 08.2022
Lead Brand Representative
Hollister
07.2021 - 07.2021
Brand Representative
Hollister
10.2019 - 07.2021
High School Diploma -
Sandalwood High School
Some College (No Degree) - Business Management
Southern New Hampshire University