Clarissa Copeland
Brunswick,GA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Country Inns & Suites
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
Ross Dress For Less
08.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Call Center Representative
Addeco Staffing
11.2019 - 04.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2006
Skills
- File Organization
- Verbal and Written Communication
- Cash Handling
- Clerical Support
- Customer Service
- Office Organization
- Administrative Support
- Time Management
- Multi-Line Telephone Systems
Timeline
Front Desk Receptionist
Country Inns & Suites
01.2023 - Current
Sales Associate
Ross Dress For Less
08.2021 - 01.2023
Call Center Representative
Addeco Staffing
11.2019 - 04.2021
High School Diploma -
Glynn Academy
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