Clarissa Garcia
Eastvale Ca ,CA
Summary
Proven track record in enhancing patient care coordination and financial operations at California Dental Group Of Riverside. Skilled in HIPAA compliance and office administration, I excel in fostering patient relations and streamlining treatment planning. My collaborative approach and critical thinking have significantly improved patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Dental Treatment Coordinator
California Dental Group Of Riverside
Riverside, CA
01.2022 - Current
- Received fees and payments and provided transaction receipts
- Verified processing information and deposited received funds into organizational account.
- Maintained accurate records of organizational finances and generated reports as requested.
- Ensured timely invoice processing and payment,maintaining strong patient relationships while upholding company reputation.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Ensuring that scheduled and planned treatment meets insurance eligibility, benefits, limitations and coverage guidelines and that all applicable waivers are obtained prior to treatment.
- Complete patient referral forms for dental specialist.
Dental Front Office Receptionist
California Dental Group Of Riverside
Riverside
01.2022 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
Medical Esthetician
Gateway Med Spa
Eastvale
01.2018 - 01.2023
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
- Assisted in the development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
- Assisted in developing marketing materials to promote clinic services, leading to an increase in new clients.
- Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
- Performed chemical peels, microdermabrasion, and laser treatments to address various skin concerns effectively.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Strengthened relationships with vendors leading to better deals on product purchases while maintaining high-quality offerings for clients.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Fostered friendly, warm, and exceptional customer experience.
Food Service Worker
Tier One Catering
Corona
01.2015 - 01.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Ontario High School
Ontario, CAEsthetician License -
Coba Cosmetology Academy
Orange, CASkills
- HIPAA Compliance
- Office Administration
- Insurance Verification
- Patient Care Coordination
- Treatment Planning
- Case Presentation
- Excellent multitasking capability
- Punctual and Reliable
- Data Entry
- Patient Flow Management
- Insurance Billing
- Adept at multi-line phones
- Billing Procedures
- Patient Relations
- Records Management
- Language Fluency
- Customer Service
- Problem-Solving
- Collaboration and Teamwork
- Critical Thinking
- Relationship Building
- Documentation and Recordkeeping
- Computer Proficiency
- Documentation Review
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Dental Treatment Coordinator
California Dental Group Of Riverside
01.2022 - Current
Dental Front Office Receptionist
California Dental Group Of Riverside
01.2022 - Current
Medical Esthetician
Gateway Med Spa
01.2018 - 01.2023
Food Service Worker
Tier One Catering
01.2015 - 01.2018
Ontario High School
Esthetician License -
Coba Cosmetology Academy