Clarissa Garcia

• Enhanced customer satisfaction by efficiently resolving cardholder inquiries and concerns.
• Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
• Managed a high volume of phone calls and emails, directing inquiries to appropriate personnel for prompt resolution.
• Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
• Coordinated office supply inventory management, ensuring timely restocking while staying within budget constraints.
• Communicated with clients on behalf of staff to relay messages and information.
• Completed forms, reports, logs, and records to quickly handle all documentation for the department.

• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Verified customer identification and documentation for compliant transactions.
• Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.

• Monitored vital signs and reported changes to nurses for timely intervention.
• Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
• Maintained clean and organized living spaces for patients to promote a healthy environment.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

OSHA 30

NCCER #30811890

CSSO

CSSS

CSST

Field Safety

Safety Technology