Clarissa Heard
Gainesville,GA
Summary
Seasoned Operations Manager and talented leader with 21 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Sisu Integrated Learning
08.2003 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Developed and implemented safety programs.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Facilitated training for 100+ employees.
Education
Bachelor of Arts - Business Administration
North Georgia College & State University
Dahlonega, GA05.2006
Skills
- Logistics Oversight
- Business Planning
- Organizational Management
- Customer Retention
- Safety Audits
- Incident Investigation
- Regulations and Compliance
- Risk Identification
Timeline
Operations Manager
Sisu Integrated Learning
08.2003 - Current
Bachelor of Arts - Business Administration
North Georgia College & State University
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