Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Clarissa Hernandez

San Antonio,TX

Summary

Continuously and enthusiastically contributing to Pyramid Hotel Group, excelling in elevating customer service, a testament to my adeptness in hospitality and collaborative teamwork. Recognized for exceptional service, thrived in fast-paced environments, ensuring guest satisfaction and feedback were paramount. My bilingual abilities further enhanced guest experiences, setting me apart as a dedicated and versatile employee.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Towel Bar Host/Pool Server

Pyramid Hotel Group
San Antonio, TX
10.2023 - Current
  • Provided exceptional customer service and attended to guests' needs.
  • Recognized by management for providing exceptional customer service.
  • Totaled checks and used cash register to accept payment for services.
  • Checked identification for alcohol purchases to verify legal drinking age.
  • Delivered food to tables in a timely manner while ensuring accuracy of orders.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors and organizing seating area.
  • Worked effectively in team environments to make the workplace more productive.
  • Ensured that guests had a pleasant time during their stay.

Crew Member

McDonalds
San Antonio, TX
09.2022 - Current
  • Wiped down tables and equipment, swept and refilled stock.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Crew Member

McDonald's
Rosemead, CA
09.2020 - 08.2022
  • Drove team success by quickly completing assigned tasks.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Education

Associate of Arts - Criminal Justice

Northwest Vista College
San Antonio, TX
08-2025

Skills

  • Telephone reception
  • Sales strategies
  • POS software
  • Guest feedback
  • Hospitality and accommodation
  • Front of house organization
  • Elevated customer service
  • Collaborative teamwork
  • Foreign language skills

Certification

  • TABC
  • Food Handlers

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Towel Bar Host/Pool Server

Pyramid Hotel Group
10.2023 - Current

Crew Member

McDonalds
09.2022 - Current

Crew Member

McDonald's
09.2020 - 08.2022

Associate of Arts - Criminal Justice

Northwest Vista College

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Clarissa Hernandez