A high-energy worker skilled at welcoming guests. Calm and level-headed in all types of situations. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
1
1
year of professional experience
Work History
Pool Host
La Cantera Resort & Spa
2023.03 - 2023.08
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Associate
Abercrombie & Fitch
2022.07 - 2022.09
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Arts - Business
The University of Texas At San Antonio
San Antonio, TX
06.2027
Skills
Telephone Reception
Server Support
Team Collaboration
Reservations Management
Behind the Register
Food and Service
Customer Service
Cash Handling
Exceptional Communication
Adaptable to Change
Timeline
Pool Host
La Cantera Resort & Spa
2023.03 - 2023.08
Associate
Abercrombie & Fitch
2022.07 - 2022.09
Bachelor of Arts - Business
The University of Texas At San Antonio
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