Donald Robinson IV
San Antonio,TX
Summary
A high-energy worker skilled at welcoming guests. Calm and level-headed in all types of situations. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
1
1
year of professional experience
Work History
Pool Host
La Cantera Resort & Spa
03.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Associate
Abercrombie & Fitch
07.2022 - 09.2022
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Arts - Business
The University of Texas At San Antonio
San Antonio, TX06.2027
Skills
- Telephone Reception
- Server Support
- Team Collaboration
- Reservations Management
- Behind the Register
- Food and Service
- Customer Service
- Cash Handling
- Exceptional Communication
- Adaptable to Change
Timeline
Pool Host
La Cantera Resort & Spa
03.2023 - 08.2023
Associate
Abercrombie & Fitch
07.2022 - 09.2022
Bachelor of Arts - Business
The University of Texas At San Antonio