Clarissa Hooven
Philadelphia,PA
Summary
Dynamic and detail-oriented professional with a proven track record at Time Restaurant, excelling in high-pressure environments and enhancing customer satisfaction. Expert in multitasking and effective time management, demonstrated through seamless handling of dining operations. Skilled in customer engagement and POS system management, fostering repeat business and streamlining service efficiency.
Overview
24
24
years of professional experience
Work History
Host
Time Restaurant
Philadelphia, PA
01.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Food Runner
Time Restaurant
Philadelphia, PA
01.2021 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Server
Time Restaurant
Philadelphia, PA
01.2001 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Saxbys Coffee
Philadelphia, PA
11.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Temple Wells GED Program
Philadelphia, PASkills
- Customer Engagement
- Cross-Functional Teamwork
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
Timeline
Host
Time Restaurant
01.2021 - Current
Food Runner
Time Restaurant
01.2021 - Current
Cashier
Saxbys Coffee
11.2018 - 03.2019
Server
Time Restaurant
01.2001 - Current
Temple Wells GED Program