- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Skilled in adventure travel planning, historical exploration, and train travel, with strong knowledge of destination research, itinerary development, and cultural tourism
- Food Tourism
- Learning new cooking techniques and expanding my culinary skills
- Advocacy Campaigns
- Experimenting with different creative mediums, like music, videography, and creative editing style, to expand skills and techniques
Clarissa Juengling
Charlotte,NC
Summary
Hospitality professional ready to excel in front desk operations. Expertise in managing guest interactions and ensuring a welcoming environment. Known for excellent communication skills and friendly, approachable demeanor. Recognized for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Agent
Sheraton and Le Meridien
Charlotte
08.2026 - Current
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Restaurant Hostess
Snooze AM Eatery
Charlotte, NC
01.2026 - 07.2026
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservations and waitlists using Yelp guest manager to optimize seating flow.
- Coordinated with kitchen and service staff to ensure timely guest service.
- Maintained cleanliness and organization of dining and waiting areas for guest comfort.
- Handled telephone inquiries while attending to in-person guest needs, ensuring exceptional service during busy times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Assisted coworkers during peak hours, contributing to overall team effectiveness and guest satisfaction.
- Developed versatility by learning various tasks across different restaurant roles, including food running and to-go stations, to provide seamless service.
- Assisted in training new host staff on customer service standards and procedures.
Hostess/To-Go Specialist
Pisces Sushi
Charlotte, NC
05.2025 - 11.2025
- Managed seating chart to maximize table utilization and enhance guest flow
- Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
- Collaborated with management to create strategies that enhanced guest experience and improved table turnover
- Employed reservation system to optimize handling of customer reservations and improve service flow. to enhance efficiency in managing reservations during peak hours
- Provided exceptional customer service to patrons ordering take-out meals, ensuring accuracy and timeliness of orders
- Managed a high volume of to-go orders during peak hours, accurately packaging and organizing items for easy pickup
- Implemented system for tracking and organizing take-out orders to minimize errors and streamline service
Retail Associate
Five Below
Henderson, NC
10.2024 - 12.2024
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Utilized product knowledge to address customer inquiries and recommend suitable products, enhancing customer satisfaction
- Maintained clean, organized sales floor to enhance customer shopping experience through proper merchandise display and stock levels
- Assisted with inventory management by receiving shipments, restocking shelves, and conducting regular stock checks to support inventory accuracy
Hostess
Cracker Barrel Old Country Store
South Hill, VA
06.2022 - 11.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
Lead Hostess/Prep
Cracker Barrel Old Country Store
Durham, NC
04.2021 - 05.2022
- Provided a warm greeting to customers upon arrival.
- Coordinated seating and organized reservations
- Supervised daily front-of-house operations, ensuring efficient guest seating and service flow.
- Monitored and supported training of new employees to ensure consistency in service
- Coordinated with kitchen and serving staff to optimize table turnover rates and minimize delays.
- Assisted in various roles to maintain efficient operations and enhance team collaboration
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
Education
High school diploma -
Advance Academy
Henderson, NC06-2022
Skills
- Guest management
- Customer service
- Phone etiquette
- Effective customer upselling
- Service prioritization
- Special event hosting
- Effective multitasking
- Performance improvement
- Team collaboration
- Active learning
- Complex Problem-solving
- Personal presentation
Certification
Driver's License
Interests
Timeline
Front Desk Agent
Sheraton and Le Meridien
08.2026 - Current
Restaurant Hostess
Snooze AM Eatery
01.2026 - 07.2026
Hostess/To-Go Specialist
Pisces Sushi
05.2025 - 11.2025
Retail Associate
Five Below
10.2024 - 12.2024
Hostess
Cracker Barrel Old Country Store
06.2022 - 11.2022
Lead Hostess/Prep
Cracker Barrel Old Country Store
04.2021 - 05.2022
High school diploma -
Advance Academy