Lucy Lawrence
Los Angeles,CA
Summary
Adaptable employee dedicated to providing first-rate attention to guest needs while providing high end customer service. Delivers impeccable service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Front Desk Agent
Magic Castle
Los Angeles
07.2013 - Current
- Welcomed members and guests with a friendly demeanor and provided information about the performances and the club itself.
- Managed check-in and enforced dress code for all visitors (up to 540 people per night).
- Resolved guest inquiries by coordinating with showroom hosts and managers to ensure satisfaction.
- Managed processing of door fees and gift shop purchases to streamline transactions.
- Maintained and managed the gift shop and coat room.
- Verified member numbers to maintain accurate records during events. on peoplevine while using sevenrooms to check in dining reservations and toast to complete all transactions.
- Handled all to go boxes and stored them safely for pick up at the end of the night.
- Assisted guests with dress code compliance by tying ties, providing shoes, and fitting jackets.
Bartender
Hotel Cafe
Los Angeles
07.2020 - 08.2021
- Crafted cocktails using premium spirits and fresh ingredients.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Monitored customer behavior to ensure responsible alcohol service.
- Managed inventory and stocked supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
- Provided assistance in making sure the performers were set up for the evening.
Education
Associate of Arts - Fine Arts
University of California, Los Angeles
Los Angeles, CA 09.2008 - 06.2012
Skills
- Guest management
- Reservation systems
- Transaction processing
- Inventory management
- Check-in procedures
- Customer service
- Problem solving
- Conflict resolution
Timeline
Bartender
Hotel Cafe
07.2020 - 08.2021
Front Desk Agent
Magic Castle
07.2013 - Current
Associate of Arts - Fine Arts
University of California, Los Angeles
09.2008 - 06.2012