Clarissa Spriggs
Joplin,MO
Summary
Experienced A+ digital marketing professional with expertise in creating and managing campaigns that align with business objectives. Implements daily SEO, content marketing, and social media strategies to enhance online presence and drive user engagement. Strong background in customer service with top-notch skills in oral and written communication, active listening, and analytical problem-solving.
Overview
9
9
years of professional experience
Work History
Digital Marketing Specialist
Constant Contact
06.2024 - Current
- Assist Constant Contact customers, with creating their digital marketing content and understanding their data reports
- Help create engaging content for our customers' social media platforms, design and implement email marketing campaigns to increase brand awareness and drive traffic to their website
- Analyze digital marketing campaigns and review data-driven decisions with customers to optimize their performance and ROI
- Develop and execute online marketing strategies to increase online visibility and drive customer acquisition
Auto Claims FNOL Insurance Agent
TTEC/USAA
07.2023 - 06.2024
- Handled inbound calls to assist USAA members with filing auto loss claims
- Captured precise statements and coordinated rental, tow, repair, and inspection services, and assigned adjusters
Inventory Control/Retail Associate
Boot Barn
04.2023 - 11.2023
- Managed inventory levels and coordinated and assisted with the restocking efforts
- Utilized inventory management software to track and organize products efficiently
- Performed regular audits to identify discrepancies and prevent stockouts or overages
- Provided excellent customer service by helping customers find products and assisting with purchases
- Handled cash transactions and operated point of sale systems, set up store displays
- Lead team in meeting sales goals and capturing customers information
CXC Sales Consultant
CarMax
05.2022 - 07.2023
- Handled inbound calls and web leads to assist with guiding customers through the car buying process
- Assisted with selecting vehicles, securing vehicle holds, placing transfers, and processing payments
- Processed credit applications and reviewed offers, ensuring smooth transactions
- Promoted Express Pickups, Home deliveries, and MaxCare, boosting service adoption
- Scheduled store appointments, streamlining customer visits
Retention Agent II
Full Potential Solutions
11.2020 - 05.2022
- Company Overview: contracted for Sprint
- Manage and retain Sprint customer accounts, achieving a 90% retention rate
- Resolve customer complaints using effective negotiation strategies
- Process account changes, payments, and promote new products
- Achieved a 90% customer retention rate and was ranked in the top 10 percentile for customer retention and satisfaction
- Contracted for Sprint
Dual CSR and Medicare Claims A/B 1 Rep
Maximus Federal
10.2019 - 11.2020
- Assisted Medicare beneficiaries with claims, doctor selection, drug plan enrollment, and general inquiries
- Enrolled applicants into Marketplace plans and assisted with account resets
- Promoted within 3 months to being dual-trained for Marketplace and Medicare calls
- Uptrained within 6 months to handle Medicare Part A and B claims
- Accurately Researched/processed approved and denied Medicare claims in compliance with federal regulations
- Received outstanding CSAT scores, reflecting customer satisfaction and service quality
Loan Clerk/CSR
Centrinex
10.2016 - 10.2019
- Assisted customers with loan applications, provided customers with accurate loan payoff and interest amounts, enhancing customer satisfaction
- Processed loan approvals and denials, performed credit checks and reviewed and verified financial documents, ensuring accuracy and compliance with regulatory standards before finalizing
- Consistently ranking in the top 20% for successful applications
Customer Office Assistant/Leasing Agent
Express Employment Professionals
03.2016 - 10.2016
- Company Overview: temp
- Job
- Handled general office duties, coordinated office meetings and was responsible for efficient office operations
- Scheduled and conducted apartment showings and move-outs, documenting unit damages with detailed reports
- Conducted thorough background, credit, and rental history checks, ensuring reliable tenant selection
- Managed rent payments and deposits, maintaining accurate financial records
- Temp
- Job
Education
Bachelor's - Business Administration with a concentration in Healthcare
Park University
Parkville, MO12-2025
High School Diploma -
Mclouth High School
McLouth, KS05.2003
Skills
- Customer Service/Sales
- Retail Operations
- Inventory Management
- Salesforce CRM
- Digital marketing
- Social media marketing
- SEO
- Detail-oriented
- Creative problem solving
- Customer relationship management (CRM)
- Brand strategy
Additionalinformation - Letterofrecommendation
National Society of Leadership and Success - Provided upon request
Timeline
Digital Marketing Specialist
Constant Contact
06.2024 - Current
Auto Claims FNOL Insurance Agent
TTEC/USAA
07.2023 - 06.2024
Inventory Control/Retail Associate
Boot Barn
04.2023 - 11.2023
CXC Sales Consultant
CarMax
05.2022 - 07.2023
Retention Agent II
Full Potential Solutions
11.2020 - 05.2022
Dual CSR and Medicare Claims A/B 1 Rep
Maximus Federal
10.2019 - 11.2020
Loan Clerk/CSR
Centrinex
10.2016 - 10.2019
Customer Office Assistant/Leasing Agent
Express Employment Professionals
03.2016 - 10.2016
High School Diploma -
Mclouth High School
Bachelor's - Business Administration with a concentration in Healthcare
Park University
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