Clarissa Wilkinson

• Updated operational records or licensing information using computer terminals.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Informed customers by mail or telephone of additional steps needed to obtain licenses.
• Performed routine data entry or document management.
• Researched information in municipal archives upon request of public officials or private citizens.
• Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.

• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Monitored and evaluated engineering performance to recommend improvements.
• Trained and mentored junior engineers, providing guidance and direction.
• Led engineering teams to successfully complete projects on time and within budget.
• Implemented automated systems to improve accuracy and efficiency of engineering processes.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Participated in team-building activities to enhance working relationships.

• Used Microsoft Word, Micro Station, AutoCad, and other software tools to create documents and other communications.

• Resolved problems, improved operations and provided exceptional service.

• Identified issues, analyzed information and provided solutions to problems.

• Prepared variety of different written communications, reports and documents to ensure smooth operations.

• Developed team communications and information for meetings.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Collaborated with quality control to achieve fast revision turn around time.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked guests' identification before serving alcoholic beverages.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Kept accounts in balance and ran daily reports to verify totals.
• Managed front desk maintenance of client records and lab data.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.