Clarissa Zepeda
Las Vegas,NV
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dairy Queen Restaurant
Las Vegas , Nevada
10.2019 - 11.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Acceleration Academy
4250 E Bonanza Rd Las Vegas, NV 89110 United Stat06.2022
Skills
- Customer Service Management
- Training Assistance
- Quality Standards
- Team Leadership
- Conflict Resolution
- Shift Checklists
- Job Assignments
- Assigning Work
Timeline
Shift Leader
Dairy Queen Restaurant
10.2019 - 11.2021
Acceleration Academy
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