Clarisse Gonzalez
Miami Gardens,FL
Summary
Versatile Medical Office Specialist, possessing first-rate communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in reception management, bookkeeping, records management and industry software applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Trained professional in Cardiovascular Technology and Cardiac Sonography with 2 years experience in focused medical analysis and patient care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Scheduler for Interventional Cardiologists
The Heart and Vascular Center of SFL
Hollywood, FL
01.2023 - 08.2024
- Collect demographics and clinical data for appointment allocation, and participated in collecting clinical data for medical assistants to review and complete. For example, prescriptions refills, patient medical concerns (sings, symptoms) via scheduling applications, transferred and distributed telephone encounters to different areas, depending on appointment type assignment, or clinical request. Ex. Pacemakers checks, diagnostics (echocardiograms, stress testing, nuclear stress testing, diagnostics for lower extremity (ABIs, Ultrasounds) Appointment for diagnosis and treatment for lower extremity disease, Holter placement, among other services based on diagnosis and/or disease.
- Use of multiple applications for appointments processing. For example, scheduling app, telephone applications, emails. Use of multiple websites for insurance verification, emails.
- Worked with medical office staff members and management to optimize organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office and clinical staff.
- Assisted with client intake paperwork.
- Worked with clinical and operations teams to facilitate client placement.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Entered referrals into appropriate system based on type of referral obtained.
- Enhanced office productivity by handling high volume of callers per day.
- Communicated with referral sources, physicians, and associated staff to check documentation process.
- Liaised between clients and vendors and maintained effective lines of communication.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
Insurance Verification Specialist
ENT Of South FLorida
Plantation, FL
09.2020 - 05.2021
- Schedule follow up appointments, and treatments IV therapy when necessary
- Bookkeeping
- Sorting of incoming e-faxes
- Determined appropriateness of payers to protect organization and minimize risk
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Observed strict procedures to protect sensitive patient information, medical records and payment data
- Verified client information by analyzing existing evidence on file
- Reviewed 40 patient cases per week and verified insurance coverage information
- Placed phone calls to go over copayment amounts with patients
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Schedule patients according to specialty and procedures
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Reviewed medical histories and current information to provide accurate information to surgeons
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment
- Received and routed laboratory results to correct clinical staff members
- Verified qualifications and requirements for surgeons with credentialing department in a timely manner to avoid scheduling nuances or conflicts
- Answered telephone calls to offer office information, answer questions and direct calls to staff
Medical Office Specialist
Osteoporosis And Arthritis Center
Aventura, Florida
09.2020 - 12.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Used EDGE system to schedule appointments for doctor visits and procedures
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Received, recorded and filed medical payments by check, cash and credit card
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Called and faxed pharmacies to submit prescriptions and refills
- Carried out front office duties utilizing data entry skills in framework of medical database
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Answered over 50 telephone calls to offer office information, answer questions and direct calls to staff
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Care Coordinator
Sage Dental
Miami Lakes, FL
05.2019 - 08.2019
- Utilized company tools to identify opportunities and develop action plans to improve performance
- Enforced company policies and procedures
- Entered data into system and updated customer contacts with information to keep records current
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Surgery Scheduler/Administrative Clerk
Weston Outpatient Surgery Center
Weston, FL
09.2004 - 12.2018
- Schedule follow up appointments, and treatments IV therapy when necessary
- Bookkeeping
- Sorting of incoming e-faxes
- Determined appropriateness of payers to protect organization and minimize risk
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Observed strict procedures to protect sensitive patient information, medical records and payment data
- Verified client information by analyzing existing evidence on file
- Communicated verification and authorization status updates with admissions, clinical staff, medical office staff, and team leader to facilitate decision-making for patient admissions and insurance coverage
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Obtained payments from patients and scanned identification and insurance cards
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Assisted in diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease, and cardiac dysrhythmia
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities
- Communicated daily with staff members to identify patients requiring ultrasound evaluation
- Exceeded goals through effective task prioritization and great work ethic
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides
- Assisted patients from waiting area to echocardiography exam room
- Used computerized database to generate reports and enter hospital charges
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
- Handled private and confidential information in compliance with hospital policies and procedures
- Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations
- Responded to patient emergencies with interventions such as CPR, first aid and defibrillation
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making
- Used skills to help clinicians and surgeons complete routine and invasive procedures.
Diagnostic Cardiac Sonographer
Boca Raton Community Hospital
Boca Raton, FL
05.2003 - 05.2005
- Utilized company tools to identify opportunities and develop action plans to improve performance
- Enforced company policies and procedures
- Entered data into system and updated customer contacts with information to keep records current
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Determined appropriateness of payers to protect organization and minimize risk
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Observed strict procedures to protect sensitive patient information, medical records and payment data
- Verified client information by analyzing existing evidence on file
- Communicated verification and authorization status updates with admissions, clinical staff, medical office staff, and team leader to facilitate decision-making for patient admissions and insurance coverage
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Obtained payments from patients and scanned identification and insurance cards
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Assisted in diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease, and cardiac dysrhythmia
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities
- Communicated daily with staff members to identify patients requiring ultrasound evaluation
- Exceeded goals through effective task prioritization and great work ethic
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides
- Assisted patients from waiting area to echocardiography exam room
- Used computerized database to generate reports and enter hospital charges
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
- Handled private and confidential information in compliance with hospital policies and procedures
- Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations
- Responded to patient emergencies with interventions such as CPR, first aid and defibrillation
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making
- Used skills to help clinicians and surgeons complete routine and invasive procedures.
Education
Associate of Science - Medical Office Management
Lingua Language Center At Broward College
Fort Lauderdale, FL12.2022
Diploma - Medical Assisting
Penn Foster College
Scottsdale, AZ12.2022
Associate of Science - Cardiac Sonography
Everest College
Miami, FL05.2004
Technical Diploma - Cardiovascular Technology
Everest College
Miami, FL05.2002
Skills
- Customer Service
- Medical Recordkeeping
- Critical Thinking
- Appointment Scheduling
- Administrative Tasks
- Preparing Treatment Rooms
- Cleaning and Sterilizing
- Problem Solving
- Taking Client Histories
- Time Management
- Medical Charting
- Verbal and Written Communication
- Data Entry Software
- Cash Handling
- Mail Distribution
- Outpatient Procedures
- Maintaining Financial Records
- Insurance Authorizations
- Office Management
- Prescription Refills
- Relationship Building
- Adaptable and Flexible
- HIPAA Compliance
- Computer Proficiency
- Collaboration and Teamwork
Certification
- ENT Of South FLorida - Insurance Verification Specialist, Plantation, FL, 09/2020, 05/2021
- Sage Dental - Patient Care Coordinator, Miami Lakes, FL, 05/2019, 08/2019
- Weston Outpatient Surgery Center - Surgery Scheduler/Administrative Clerk, Weston, FL, 09/2004, 12/2018
- Certified Cardiovascular Technologist, Boca Raton, FL, 05/2003, 05/2005
Hobbies and Interests
- Paddle Boarding
- Kayaking
- Movies (comedies)
- Dancing
- Exercising
Timeline
Scheduler for Interventional Cardiologists
The Heart and Vascular Center of SFL
01.2023 - 08.2024
Insurance Verification Specialist
ENT Of South FLorida
09.2020 - 05.2021
Medical Office Specialist
Osteoporosis And Arthritis Center
09.2020 - 12.2020
Patient Care Coordinator
Sage Dental
05.2019 - 08.2019
Surgery Scheduler/Administrative Clerk
Weston Outpatient Surgery Center
09.2004 - 12.2018
Diagnostic Cardiac Sonographer
Boca Raton Community Hospital
05.2003 - 05.2005
Associate of Science - Medical Office Management
Lingua Language Center At Broward College
Diploma - Medical Assisting
Penn Foster College
Associate of Science - Cardiac Sonography
Everest College
Technical Diploma - Cardiovascular Technology
Everest College