Clarita Wheatley
Philadelphia,PA
Summary
In my Workforce experience, I have had many years of interacting with people, from all over the world. From the time I graduated, I've embarked on the journey of entrepreneurship. In this pursuit my customer service skills have been enhanced and are used daily. Claritaannwheatley.com Brand & British Virgin Islands Projects
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Brooks Brothers/Sparc
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced brand image by consistently delivering service beyond expectations.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Increased team productivity with effective communication and coordination of tasks.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Associate
Banana Republic/Gap Inc
09.2012 - 06.2019
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Shared detailed information on options to help customers make decisions
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Organized and prioritized tasks and activities and worked within strict time limits and deadlines
- Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Sales Associate
Daffy’s
09.2008 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
Certificate -
Learn Sativa University
Apollo Beach, FLCertificate - Cannabis Agriculture
Learn Sativa University
Apollo Beach, FL06.2020
Bachelor of Science - Music
Drexel University
Philadelphia, PA12.2013
Skills
- Verbal Communication
- Problem Resolution
- Project management
- Sales ability
- Courteous demeanor
- Office equipment ability
- High-energy attitude
- Adaptive team player
- Clerical support
- Customer relations
Timeline
Customer Service Associate
Brooks Brothers/Sparc
03.2021 - Current
Customer Service Associate
Banana Republic/Gap Inc
09.2012 - 06.2019
Sales Associate
Daffy’s
09.2008 - 09.2012
Certificate -
Learn Sativa University
Certificate - Cannabis Agriculture
Learn Sativa University
Bachelor of Science - Music
Drexel University